Episode 22: How Aviator Nation—One Of The Fastest Growing Clothing Brands—Built A Following

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This is a podcast episode titled, Episode 22: How Aviator Nation—One Of The Fastest Growing Clothing Brands—Built A Following. The summary for this episode is: <p>Rabid fans. Every brand wants ‘em, few know how to gain ‘em. Does it hinge on the product itself? On your sales team? On marketing? A funky TikTok video?... How about solid CX wrapped around all of the above and then some.&nbsp;</p><p><br></p><p><a href="https://www.linkedin.com/in/matthewsolusod/" rel="noopener noreferrer" target="_blank"><strong>Matt Solusod</strong></a> is E-Commerce Customer Service Manager at <a href="https://www.googleadservices.com/pagead/aclk?sa=L&amp;ai=DChcSEwjc15L1vPn6AhVHCK0GHTaUCAEYABA2GgJwdg&amp;ae=2&amp;ohost=www.google.com&amp;cid=CAESa-D2CzEKKw5g4rmwnoClumC_ZKowO4eS9c07YeUNDjZGs8QliSp8gLMroCqtEMBuTTGqt8g4_zVJNdqV0FDWR51ngZ8R9caWVkS55r9mgt0OVntqZbvv-vVrAh3unN0q-0CYx0gynDDKAI26&amp;sig=AOD64_1gUSsTGD7gk1zcSb--1hTmHGXOFQ&amp;q&amp;adurl&amp;ved=2ahUKEwi7ooj1vPn6AhXBMEQIHVJZAwgQ0Qx6BAgIEAE&amp;nis=2&amp;dct=1" rel="noopener noreferrer" target="_blank"><strong>Aviator Nation</strong></a>, one of the fastest growing clothing brands in the country and *shameless plug* one of Flip’s valued customers. As such, he knows a thing or two about building, maintaining, and growing a following - during peak season and the whole year through. And he shares top tips this week, on Flip’s <strong>Spamming Zero Podcast</strong>.&nbsp;</p><p><br></p><p>What’s Covered?&nbsp;</p><p><br></p><ul><li>Matt’s priorities + checklist for peak season prep</li><li>Exclusive items, Inclusive experience: how Aviator Nation rocks both&nbsp;</li><li>Keeping customers happy year-round&nbsp;</li><li>How to tackle loyalty with your raving fans AND with fans who haven’t yet purchased</li><li>The power of loyal fans via social channels&nbsp;</li><li>CX as the focal point of growth: gaining company wide buy-in&nbsp;</li><li>Peak season fears - and how Matt’s team faces them</li><li>Ideas for employee appreciation during (and after) peak season&nbsp;</li><li>Looking ahead: Front of mind projects for Aviator Nation in 2023&nbsp;</li><li><strong>And more&nbsp;</strong></li></ul><p><strong></strong></p><p><em>Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on</em><a href="https://listen.casted.us/public/126/Spamming-Zero-50f3e248/1540dfdf" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Casted</em></strong></a><em>,</em><a href="https://podcasts.apple.com/us/podcast/episode-1-introduction-to-spamming-zero/id1626323789?i=1000564895366" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Apple Podcast</em></strong></a><em>, or</em><a href="https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXN0ZWQudXMvMTI2L1NwYW1taW5nLVplcm8tNTBmM2UyNDgvZmVlZA" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Google podcasts</em></strong></a><em>.&nbsp;</em></p>

DESCRIPTION

Rabid fans. Every brand wants ‘em, few know how to gain ‘em. Does it hinge on the product itself? On your sales team? On marketing? A funky TikTok video?... How about solid CX wrapped around all of the above and then some. 


Matt Solusod is E-Commerce Customer Service Manager at Aviator Nation, one of the fastest growing clothing brands in the country and *shameless plug* one of Flip’s valued customers. As such, he knows a thing or two about building, maintaining, and growing a following - during peak season and the whole year through. And he shares top tips this week, on Flip’s Spamming Zero Podcast. 


What’s Covered? 


  • Matt’s priorities + checklist for peak season prep
  • Exclusive items, Inclusive experience: how Aviator Nation rocks both 
  • Keeping customers happy year-round 
  • How to tackle loyalty with your raving fans AND with fans who haven’t yet purchased
  • The power of loyal fans via social channels 
  • CX as the focal point of growth: gaining company wide buy-in 
  • Peak season fears - and how Matt’s team faces them
  • Ideas for employee appreciation during (and after) peak season 
  • Looking ahead: Front of mind projects for Aviator Nation in 2023 
  • And more 


Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts

Today's Host

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Brian Schiff

|CEO of Flip
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James Gilbert

|CMO of Flip

Today's Guests

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Matthew Solusod

|E-commerce Customer Service Manager at Aviator Nation
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