Recent Episodes

SEASON 1
Episode 67: Mike Vroom on Balancing AI and Human Touch in Customer Service

Episode 67: Mike Vroom on Balancing AI and Human Touch in Customer Service

26:52 | 09.25.2023

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Episode 66: Zowie's Vision - Transforming Customer Service With AI

Episode 66: Zowie's Vision - Transforming Customer Service With AI

25:23 | 09.18.2023

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Episode 65: Zoovu's Vision - Guiding E-Commerce Choices

Episode 65: Zoovu's Vision - Guiding E-Commerce Choices

41:37 | 09.11.2023

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Episode 64: Tailoring Sales Messages - Beyond Copying Success, With Chris Wallace

Episode 64: Tailoring Sales Messages - Beyond Copying Success, With Chris Wallace

32:15 | 09.04.2023

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Episode 63: Inside DREAMLABS - A Conversation With Blake Pinsker & Torii Rowe

Episode 63: Inside DREAMLABS - A Conversation With Blake Pinsker & Torii Rowe

48:55 | 08.28.2023

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Episode 62: Driving Repeat Purchases - Tapcart's Strategy, With Neal Goyal

Episode 62: Driving Repeat Purchases - Tapcart's Strategy, With Neal Goyal

52:36 | 08.21.2023

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Episode 61: If You Build It They Will Come - Establishing A Marketplace Presence As An Ecomm Brand

Episode 61: If You Build It They Will Come - Establishing A Marketplace Presence As An Ecomm Brand

43:10 | 08.14.2023

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About The Show

Spamming Zero

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. 

Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.

From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

Brian Schiff

CEO of Flip

James Gilbert

CMO of Flip

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