Recent Episodes

SEASON 1
Episode 25: Looking Through The VC Lens At CX Today

Episode 25: Looking Through The VC Lens At CX Today

32:49 | 11.21.2022

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Episode 24: Creating Unconventional Experiences That Leave Customers Craving More

Episode 24: Creating Unconventional Experiences That Leave Customers Craving More

32:44 | 11.14.2022

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Episode 23: From Agent To CX Manager And Everything In Between

Episode 23: From Agent To CX Manager And Everything In Between

32:52 | 11.07.2022

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Episode 22: How Aviator Nation—One Of The Fastest Growing Clothing Brands—Built A Following

Episode 22: How Aviator Nation—One Of The Fastest Growing Clothing Brands—Built A Following

32:30 | 10.31.2022

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Episode 21: Empowering Your Contact Center To Deliver Exceptional Experience This Peak Season

Episode 21: Empowering Your Contact Center To Deliver Exceptional Experience This Peak Season

43:26 | 10.24.2022

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Episode 20: Combining Sales and PLG for a Better Buyer's Experience

Episode 20: Combining Sales and PLG for a Better Buyer's Experience

34:04 | 10.17.2022

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About The Show

Spamming Zero

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. 

Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.

From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

Brian Schiff

CEO of Flip

James Gilbert

CMO of Flip

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