Recent Episodes

SEASON 1
Episode 8: Flipping Your CX & EX For A Competitive Advantage In The Recession

Episode 8: Flipping Your CX & EX For A Competitive Advantage In The Recession

34:23 | 07.25.2022

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Episode 7: Why Your Culture Could Be THE Key To Great Experience

Episode 7: Why Your Culture Could Be THE Key To Great Experience

27:52 | 07.18.2022

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Episode 6: Why People Love Speaking To Alexa + The Future Of Voice

Episode 6: Why People Love Speaking To Alexa + The Future Of Voice

26:12 | 07.11.2022

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Episode 5: How To Rock Your CX Basics

Episode 5: How To Rock Your CX Basics

38:04 | 07.04.2022

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Episode 4: RedRoute Founders' Story

Episode 4: RedRoute Founders' Story

30:46 | 06.27.2022

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Episode 3: Why Your CX Is Not Exciting (And How To Change That)

Episode 3: Why Your CX Is Not Exciting (And How To Change That)

23:20 | 06.20.2022

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About The Show

Spamming Zero

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. 

RedRoute CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.

From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

Brian Schiff

CEO of RedRoute

James Gilbert

CMO of RedRoute

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