Recent Episodes

SEASON 1
Episode 40: Customer Experience - SO Much More Than Just Support

Episode 40: Customer Experience - SO Much More Than Just Support

38:53 | 03.13.2023

PLAY NOW
Episode 39: Reshaping The Way You Think About Customer Service

Episode 39: Reshaping The Way You Think About Customer Service

45:59 | 03.06.2023

PLAY NOW
Episode 38: Top Tips From The Ultimate Customer Support Ops Expert

Episode 38: Top Tips From The Ultimate Customer Support Ops Expert

44:00 | 02.27.2023

PLAY NOW
Episode 37: The Importance Of Human Interactions In CX - A Tribute To The Work Of Jack Lorentzen

Episode 37: The Importance Of Human Interactions In CX - A Tribute To The Work Of Jack Lorentzen

41:43 | 02.20.2023

PLAY NOW
Episode 36: Chat With A Call Center Geek

Episode 36: Chat With A Call Center Geek

35:44 | 02.13.2023

PLAY NOW
Episode 35: The Evolution Of Chat As A Channel

Episode 35: The Evolution Of Chat As A Channel

33:26 | 02.06.2023

PLAY NOW

About The Show

Spamming Zero

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. 

Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.

From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

Brian Schiff

CEO of Flip

James Gilbert

CMO of Flip

r -->