Episode 67: Mike Vroom on Balancing AI and Human Touch in Customer Service

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This is a podcast episode titled, Episode 67: Mike Vroom on Balancing AI and Human Touch in Customer Service. The summary for this episode is: We’re hearing a lot these days about finding “that perfect balance” when it comes to AI and humans… and it’s for good reason! We’re at a crossroads of sorts, and it pays to be especially mindful about our strategies moving forward.It’s something <a href="https://www.linkedin.com/in/michael-vroom-b965819/" rel="noopener noreferrer" target="_blank">Mike Vroom</a>, Senior Director of Customer Service at <a href="https://www.untuckit.com/?utm_source=OrganicSocial&utm_medium=LinkedIn&utm_campaign=VisitWebsite" rel="noopener noreferrer" target="_blank">UNTUCKIT </a>(and beloved Flip customer ;)) has some great insights around. He shares those - this week, on Flip CX’s Spamming Zero podcast. What’s Covered? <ul><li>The Importance of Human Interaction in the AI Era</li><li>Potential Pitfalls of Over-relying on AI</li><li>Finding Balance of Online and Brick-and-Mortar Shopping</li><li>The Human Element in Customer Service</li><li>The Need for Human Management in Tech Adoption</li><li>The Essence of a Brand Beyond Commodities</li><li>And more </li></ul>NOTE: This fantastic conversation will be the last episode of SZ you’ll see for a while, as we’re pausing the show for now. We’ve LOVED being able to bring you weekly insights from the best in the biz, and are looking forward to the possibility of season 2… Stay tuned!  To check out any and all of our 67 episodes - listen, rate, and subscribe on<a href="https://www.youtube.com/@spammingzeropodcast/videos" rel="noopener noreferrer" target="_blank"> YouTube</a>,<a href="https://listen.casted.us/public/126/Spamming-Zero-50f3e248/1540dfdf" rel="noopener noreferrer" target="_blank">  Casted</a>,<a href="https://podcasts.apple.com/us/podcast/episode-1-introduction-to-spamming-zero/id1626323789?i=1000564895366" rel="noopener noreferrer" target="_blank"> Apple Podcast</a>, or<a href="https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXN0ZWQudXMvMTI2L1NwYW1taW5nLVplcm8tNTBmM2UyNDgvZmVlZA" rel="noopener noreferrer" target="_blank"> Google podcasts</a>.

DESCRIPTION

We’re hearing a lot these days about finding “that perfect balance” when it comes to AI and humans… and it’s for good reason! We’re at a crossroads of sorts, and it pays to be especially mindful about our strategies moving forward.

It’s something Mike Vroom, Senior Director of Customer Service at UNTUCKIT (and beloved Flip customer ;)) has some great insights around. He shares those - this week, on Flip CX’s Spamming Zero podcast.

What’s Covered?

The Importance of Human Interaction in the AI Era
Potential Pitfalls of Over-relying on AI
Finding Balance of Online and Brick-and-Mortar Shopping
The Human Element in Customer Service
The Need for Human Management in Tech Adoption
The Essence of a Brand Beyond Commodities
And more

NOTE: This fantastic conversation will be the last episode of SZ you’ll see for a while, as we’re pausing the show for now. We’ve LOVED being able to bring you weekly insights from the best in the biz, and are looking forward to the possibility of season 2… Stay tuned!

To check out any and all of our 67 episodes - listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.