Episode 13: What The Heck Are You Doing If You Don’t Have An EX Strategy?
Do you love your employees? I mean, really love them… enough to make your employee experience strategy a big priority at the org? If the answer is no, Annette Franz—Author, Speaker, Coach, and Founder/CEO of CX Journey Inc.—has just one more question for you…
What’s more important than your people?!
- What inspired Annette to write her books
- Why an employee experience strategy is so important right now
- Activating true customer-centricity via employee-centricity
- The power of culture & core values
- Annette’s definition of what EX actually is
- Top tips for those just starting
- Wow moments: what they really mean when it comes to EX
- Why career pathing is essential
- And more