Episode 5: How To Rock Your CX Basics

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This is a podcast episode titled, Episode 5: How To Rock Your CX Basics. The summary for this episode is: <p><strong>James Dodkins</strong> - CX Rockstar, CX Evangelist at PEGA, and International Keynote Speaker - sits down with RedRoute’s own James Gilbert to talk CX basics, and why it’s so essential we get back to them. This week on the <strong>Spamming Zero</strong> Podcast. </p>

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Good CX rocks.  

In the case of James Dodkins—the CX Rockstar, CX Evangelist at PEGA, and International Keynote Speaker—that statement is true from every angle. And, if you’ve not yet had the pleasure of hearing him speak, buckle up for an awesome ride.

Dodkins sits down with RedRoute’s own James Gilbert to talk CX basics, and why it’s so essential we get back to them. This week, on the Spamming Zero Podcast. 

 

What’s Covered? 

-       James’ Journey: from award-winning rockstar to award-winning CX rockstar

-       The 96% of dissatisfied customers who silently leave, and what you can do about it

-       Today’s customers = prosumers 

-       Getting proactive

-       A deeper dive into CX basics + how to implement them

-       The role automation can play 

-       And more 

 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.

Today's Host

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Brian Schiff

|CEO of Flip
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James Gilbert

|CMO of Flip

Today's Guests

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James Dodkins

|Customer Experience Rockstar 🤘 | CX Evangelist @ PEGA 🦄 | International Keynote Speaker 🌍
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