Episode 21: Empowering Your Contact Center To Deliver Exceptional Experience This Peak Season

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This is a podcast episode titled, Episode 21: Empowering Your Contact Center To Deliver Exceptional Experience This Peak Season. The summary for this episode is: <p>Aaaah that cozy Autumn atmosphere, that hint of holiday magic in the air… and peak season breathing down your neck like the nightmare before Christmas. Yep, it’s heeeeere. And, as every brand knows, it’s a tricky chunk of time to successfully tackle.&nbsp;</p><p>&nbsp;</p><p>This is where talking to an expert on delivering exceptional CX during peak season comes in handy. <a href="https://www.linkedin.com/in/liz-tsai-cx/" rel="noopener noreferrer" target="_blank"><strong>Liz Tsai</strong></a> is Founder and CEO of <a href="https://www.linkedin.com/company/hioperator/" rel="noopener noreferrer" target="_blank"><strong>HiOperator</strong></a>, and she offers a wealth of actionable advice to help your brand come out on top – this week, on Flip’s <strong>Spamming Zero Podcast</strong>.&nbsp;</p><p>&nbsp;</p><p>What’s Covered?&nbsp;</p><p>&nbsp;</p><p>·&nbsp; &nbsp; &nbsp; Scaling support (with budget and ROI in mind) for the holidays</p><p>·&nbsp; &nbsp; &nbsp; Prepping your agents to deal with high volume&nbsp;</p><p>·&nbsp; &nbsp; &nbsp; Empathy vs. empowered empathy – and its role in CX</p><p>·&nbsp; &nbsp; &nbsp; Context, transparency, and setting clear expectations</p><p>·&nbsp; &nbsp; &nbsp; Quality CX born of desire, data, tech, and a great team&nbsp;</p><p>·&nbsp; &nbsp; &nbsp; Working with the economy this season</p><p>·&nbsp; &nbsp; &nbsp; Top tips to drive LTV&nbsp;</p><p>·&nbsp; &nbsp; &nbsp; Journey mapping’s essential role&nbsp;</p><p>·&nbsp; &nbsp; &nbsp; A special CTA for all customer service agents out there</p><p>·&nbsp; &nbsp; &nbsp; And more&nbsp;</p><p><br></p><p><em>Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on</em><a href="https://listen.casted.us/public/126/Spamming-Zero-50f3e248/1540dfdf" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Casted</em></strong></a><em>,</em><a href="https://podcasts.apple.com/us/podcast/episode-1-introduction-to-spamming-zero/id1626323789?i=1000564895366" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Apple Podcast</em></strong></a><em>, or</em><a href="https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXN0ZWQudXMvMTI2L1NwYW1taW5nLVplcm8tNTBmM2UyNDgvZmVlZA" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Google podcasts</em></strong></a><em>. </em></p>

DESCRIPTION

Aaaah that cozy Autumn atmosphere, that hint of holiday magic in the air… and peak season breathing down your neck like the nightmare before Christmas. Yep, it’s heeeeere. And, as every brand knows, it’s a tricky chunk of time to successfully tackle. 

 

This is where talking to an expert on delivering exceptional CX during peak season comes in handy. Liz Tsai is Founder and CEO of HiOperator, and she offers a wealth of actionable advice to help your brand come out on top – this week, on Flip’s Spamming Zero Podcast

 

What’s Covered? 

 

·      Scaling support (with budget and ROI in mind) for the holidays

·      Prepping your agents to deal with high volume 

·      Empathy vs. empowered empathy – and its role in CX

·      Context, transparency, and setting clear expectations

·      Quality CX born of desire, data, tech, and a great team 

·      Working with the economy this season

·      Top tips to drive LTV 

·      Journey mapping’s essential role 

·      A special CTA for all customer service agents out there

·      And more 


Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.

Today's Host

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Brian Schiff

|CEO of Flip
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James Gilbert

|CMO of Flip

Today's Guests

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Liz Tsai

|Founder and CEO of HiOperator
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