Episode 12: Selfless Empathy In Your Customer Experience
We all like to consider ourselves empathetic people, right? But, when it comes to your CX strategy, how does that factor in?
Good questions deserve great answers, but not to worry... We found you a true expert to provide exactly that.
Taylor Wells is Senior Director of Demand Generation at Botkeeper. He brings a wealth of knowledge around what it means to offer selfless empathy in your customer experience – and why it matters so very much. This week, on RedRoute’s Spamming Zero Podcast.
- Taylor’s top-of-mind take on selfless empathy
- True ownership of experience
- Unconventional thinking that makes a world of difference
- The Amazon Era: all about the convenience factor
- The power of Community & Word of Mouth
- CX as THE differentiator
- Invest in retention vs. Invest in growth (How about both?)
- Some of Taylor’s own memorable experiences
- And more