Episode 7: Why Your Culture Could Be THE Key To Great Experience

Episode Thumbnail
00:00
00:00
This is a podcast episode titled, Episode 7: Why Your Culture Could Be THE Key To Great Experience. The summary for this episode is: <p>You’ve heard it before. Culture counts, yada yada… Wanna’ know why it keeps showing up in your feeds, conversations, and interactions? Ok, you ready?&nbsp;&nbsp;</p><p>Because CULTURE FREAKING COUNTS!&nbsp;&nbsp;</p><p>In fact, it could be the single biggest factor to a great experience – for your employees AND for your customers. And we got to sit down for a chat with someone who genuinely walks the walk when it comes to creating a better culture.&nbsp;&nbsp;</p><p><a href="https://www.linkedin.com/in/joseherrerap/" rel="noopener noreferrer" target="_blank"><strong>Jose Herrera</strong></a>, Co-Founder and CEO of <a href="https://hirehoratio.com/" rel="noopener noreferrer" target="_blank"><strong>Hire Horatio</strong></a> shares his expertise and top tips on the topic with our own <a href="https://www.linkedin.com/in/bschiff/" rel="noopener noreferrer" target="_blank"><strong>Brian Schiff</strong></a><strong> </strong>and <a href="https://www.linkedin.com/in/jrgilbert1/" rel="noopener noreferrer" target="_blank"><strong>James Gilbert.</strong></a> This week, on RedRoute’s <a href="https://listen.casted.us/public/126/Spamming-Zero-50f3e248" rel="noopener noreferrer" target="_blank"><strong>Spamming Zero Podcast</strong></a><strong>.</strong>&nbsp;</p><p>&nbsp;</p><p>What’s Covered?&nbsp;</p><p>- &nbsp; &nbsp; &nbsp; Inspiring stories from the customer service frontlines</p><p>- &nbsp; &nbsp; &nbsp; Why culture has such a massive influence on the employee experience</p><p>- &nbsp; &nbsp; &nbsp; Best practices for leaders – in today’s volatile world&nbsp;</p><p>- &nbsp; &nbsp; &nbsp; Culture: you can’t fake it</p><p>- &nbsp; &nbsp; &nbsp; Showing your CS agents some serious appreciation</p><p>- &nbsp; &nbsp; &nbsp; Tech that tackles friction points – for customers and employees</p><p>- &nbsp; &nbsp; &nbsp; Changing the world (yes, really)&nbsp;</p><p>- &nbsp; &nbsp; &nbsp; And more&nbsp;&nbsp;</p><p><em>Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on</em><a href="https://listen.casted.us/public/126/Spamming-Zero-50f3e248/1540dfdf" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Casted</em></strong></a><em>,</em><a href="https://podcasts.apple.com/us/podcast/episode-1-introduction-to-spamming-zero/id1626323789?i=1000564895366" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Apple Podcast</em></strong></a><em>, or</em><a href="https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXN0ZWQudXMvMTI2L1NwYW1taW5nLVplcm8tNTBmM2UyNDgvZmVlZA" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Google podcasts</em></strong></a><em>. </em></p>

DESCRIPTION

You’ve heard it before. Culture counts, yada yada… Wanna’ know why it keeps showing up in your feeds, conversations, and interactions? Ok, you ready?  

Because CULTURE FREAKING COUNTS!  

In fact, it could be the single biggest factor to a great experience – for your employees AND for your customers. And we got to sit down for a chat with someone who genuinely walks the walk when it comes to creating a better culture.  

Jose Herrera, Co-Founder and CEO of Hire Horatio shares his expertise and top tips on the topic with our own Brian Schiff and James Gilbert. This week, on RedRoute’s Spamming Zero Podcast

 

What’s Covered? 

-       Inspiring stories from the customer service frontlines

-       Why culture has such a massive influence on the employee experience

-       Best practices for leaders – in today’s volatile world 

-       Culture: you can’t fake it

-       Showing your CS agents some serious appreciation

-       Tech that tackles friction points – for customers and employees

-       Changing the world (yes, really) 

-       And more  

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.

Today's Host

Guest Thumbnail

Brian Schiff

|CEO of RedRoute
Guest Thumbnail

James Gilbert

|CMO of RedRoute

Today's Guests

Guest Thumbnail

Jose Herrera

|Co-Founder and CEO of Hire Horatio
r -->