Episode 8: Flipping Your CX & EX For A Competitive Advantage In The Recession

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This is a podcast episode titled, Episode 8: Flipping Your CX & EX For A Competitive Advantage In The Recession. The summary for this episode is: <p>We’re living in tricky times. A recession is looming, you’ve been asked to cut costs, you’re worried about your customers and your employees…&nbsp; and well, frankly this damn heat is messing with your mood. Am I right?&nbsp;</p><p>We can’t do much about the heat, but for the rest of it we strongly suggest…&nbsp;&nbsp;</p><p>It’s time to flip your CX and EX to get the competitive advantage. How? So very glad you asked! We sat down with one of the world’s foremost customer experience experts—who also happens to be one of the kindest individuals you’ll ever lay ears on—for a masterclass on the subject.&nbsp;&nbsp;</p><p><a href="https://www.linkedin.com/in/jeanniewalters/" rel="noopener noreferrer" target="_blank">Jeannie Walters</a> is CEO and Founder of <a href="https://experienceinvestigators.com/" rel="noopener noreferrer" target="_blank">Experience Investigators</a>, a top CX Influencer with over 20 years experience advising companies, and our honored guest this week on RedRoute’s Spamming Zero Podcast.</p><p>&nbsp;</p><p>BIG FAT NOTE: We can’t get enough of Jeannie and her spectacular advice on this topic. So, naturally, we snagged her for a LIVE (LI, YouTube, FB) Webinar with our own <a href="https://www.linkedin.com/in/bschiff/" rel="noopener noreferrer" target="_blank">Brian Schiff</a> coming up this Thursday, July 28th at 10am CDT. Register <a href="https://redroute.com/webinar/jeannie-walters" rel="noopener noreferrer" target="_blank"><strong>HERE</strong></a>!&nbsp;</p><p><br></p><p>Now, where were we? Oh right… giving you the CX keys to the kingdom. ;)&nbsp;&nbsp;</p><p>What’s Covered in this Episode?&nbsp;</p><p>-&nbsp; &nbsp; &nbsp; &nbsp; Looking through the customer lense</p><p>-&nbsp; &nbsp; &nbsp; &nbsp; Moments that matter with your brand (hint: that’d be every one of them)&nbsp;</p><p>-&nbsp; &nbsp; &nbsp; &nbsp; Journey Mapping: are you r<em>eally </em>doing it?</p><p>-&nbsp; &nbsp; &nbsp; &nbsp; Jeannie’s hot take on the role automation plays in excellent CX&nbsp;</p><p>-&nbsp; &nbsp; &nbsp; &nbsp; AI + Humans = powerful experiences</p><p>-&nbsp; &nbsp; &nbsp; &nbsp; Tips to maximize profitability – recession or not&nbsp;</p><p>-&nbsp; &nbsp; &nbsp; &nbsp; And more</p><p>&nbsp;</p><p><em>Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on</em><a href="https://listen.casted.us/public/126/Spamming-Zero-50f3e248/1540dfdf" rel="noopener noreferrer" target="_blank"><em> Casted</em></a><em>,</em><a href="https://podcasts.apple.com/us/podcast/episode-1-introduction-to-spamming-zero/id1626323789?i=1000564895366" rel="noopener noreferrer" target="_blank"><em> Apple Podcast</em></a><em>, or</em><a href="https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXN0ZWQudXMvMTI2L1NwYW1taW5nLVplcm8tNTBmM2UyNDgvZmVlZA" rel="noopener noreferrer" target="_blank"><em> Google podcasts</em></a><em>.</em></p>

DESCRIPTION

We’re living in tricky times. A recession is looming, you’ve been asked to cut costs, you’re worried about your customers and your employees…  and well, frankly this damn heat is messing with your mood. Am I right? 

We can’t do much about the heat, but for the rest of it we strongly suggest…  

It’s time to flip your CX and EX to get the competitive advantage. How? So very glad you asked! We sat down with one of the world’s foremost customer experience experts—who also happens to be one of the kindest individuals you’ll ever lay ears on—for a masterclass on the subject.  

Jeannie Walters is CEO and Founder of Experience Investigators, a top CX Influencer with over 20 years experience advising companies, and our honored guest this week on RedRoute’s Spamming Zero Podcast.

 

BIG FAT NOTE: We can’t get enough of Jeannie and her spectacular advice on this topic. So, naturally, we snagged her for a LIVE (LI, YouTube, FB) Webinar with our own Brian Schiff coming up this Thursday, July 28th at 10am CDT. Register HERE


Now, where were we? Oh right… giving you the CX keys to the kingdom. ;)  

What’s Covered in this Episode? 

-        Looking through the customer lense

-        Moments that matter with your brand (hint: that’d be every one of them) 

-        Journey Mapping: are you really doing it?

-        Jeannie’s hot take on the role automation plays in excellent CX 

-        AI + Humans = powerful experiences

-        Tips to maximize profitability – recession or not 

-        And more

 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.

Today's Host

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Brian Schiff

|CEO of Flip
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James Gilbert

|CMO of Flip

Today's Guests

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Jeannie Walters, CCXP

|CEO and Founder of Experience Investigators, CX Speaker, Trainer, Podcast Host, and Consultant
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