On’s Journey in Customer Experience Excellence

This is a podcast episode titled, On’s Journey in Customer Experience Excellence. The summary for this episode is: <p>On, a <a href="https://trailhead.salesforce.com/" rel="noopener noreferrer" target="_blank">trailblazer </a>in sportswear innovation, shares its journey from a small business to a globally recognized brand. Discover how <a href="https://www.salesforce.com/eu/ch/" rel="noopener noreferrer" target="_blank">Salesforce</a> has played a crucial role in supporting their remarkable growth and why this partnership is so vital. Learn how On utilizes Salesforce to provide <a href="https://listen.casted.us/public/38/Salesforce-Spotlight-6b5a6c79/e7a00bba&amp;d=https://org62.lightning.force.com/lightning/r/Campaign/701ed00000L2MtBAAV/view" rel="noopener noreferrer" target="_blank">personalized, seamless experiences</a> at every customer interaction, <a href="https://listen.casted.us/public/38/Salesforce-Spotlight-6b5a6c79/e7a00bba&amp;d=https://org62.lightning.force.com/lightning/r/Campaign/701ed00000L2MtBAAV/view" rel="noopener noreferrer" target="_blank">setting new benchmarks for customer satisfaction and loyalty.</a></p><p><br></p><p><strong>Listen for:</strong></p><p> [05:00&nbsp;-&nbsp;08:20] Fostering Growth Through Communication and Trust at On</p><p> [08:56&nbsp;-&nbsp;12:20] Innovating Customer Experience with AI and Trust</p><p> [17:50&nbsp;-&nbsp;19:51] Navigating Innovation with Responsibility: Insights from On's Explorer Spirit</p><p><br></p><p>More about Salesforce: <a href="https://www.salesforce.com/eu/ch/" rel="noopener noreferrer" target="_blank">https://www.salesforce.com/eu/ch/</a></p>