Episode 19: The Harmony of Humans and Bots

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This is a podcast episode titled, Episode 19: The Harmony of Humans and Bots. The summary for this episode is: <p>We've all had experiences with customer call centers, sitting on hold and listening to their exciting choice of hold music. Why don't companies use that hold time more efficiently? Or even not at all?&nbsp;We're in luck with today's guest, Vikas Bhambri, Head of Global Sales &amp; CX at Kustomer, as he joins the show to dive into CRMs and the bridge between them and the contact center.</p><p><br></p><p>What's covered?</p><p>- Why CRM is important to our strategies</p><p>- Long wait times and growing hold queues at call centers</p><p>- How businesses think about differentiating themselves</p><p>- What area of a company is customer experience part of?</p><p>- Automation strategies: Chat bots</p><p>- Getting teams across the company on board to make your data actionable</p><p><br></p><p><em>Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on</em><a href="https://listen.casted.us/public/126/Spamming-Zero-50f3e248/1540dfdf" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Casted</em></strong></a><em>,</em><a href="https://podcasts.apple.com/us/podcast/episode-1-introduction-to-spamming-zero/id1626323789?i=1000564895366" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Apple Podcast</em></strong></a><em>, or</em><a href="https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5jYXN0ZWQudXMvMTI2L1NwYW1taW5nLVplcm8tNTBmM2UyNDgvZmVlZA" rel="noopener noreferrer" target="_blank"><em> </em><strong><em>Google podcasts</em></strong></a><em>. </em></p>

DESCRIPTION

We've all had experiences with customer call centers, sitting on hold and listening to their exciting choice of hold music. Why don't companies use that hold time more efficiently? Or even not at all? We're in luck with today's guest, Vikas Bhambri, Head of Global Sales & CX at Kustomer, as he joins the show to dive into CRMs and the bridge between them and the contact center.

Today's Host

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Brian Schiff

|CEO of Flip
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James Gilbert

|CMO of Flip

Today's Guests

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Vikas Bhambri

|Head of Global Sales & CX, Kustomer
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