[Manager of Customer Success] Managing Renewals with Gong Deals

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This is a podcast episode titled, [Manager of Customer Success] Managing Renewals with Gong Deals. The summary for this episode is: <p>Watch how Managers of Customer Success at Gong use deal boards to efficiently identify risk renewals and take action to to best coach team or get directly involved for logo retention. </p>

Key Takeaways

The superpower that Gong enables managers of customer success is the ability to lead from the front while giving their teams the autonomy to strategize on renewals .

01:07 MIN

This workflow allows leaders to get a pulse on what's going happening in renewal conversations while ensuring key moments are happening to drive successful renewal conversations.

00:58 MIN

By leveraging Gong's bi-directional sync with SFDC they are able to see what's exactly going on and work with reps in real time to maintain momentum.

00:53 MIN

Using deal boards for renewal inspection to help identify areas of impact, coach asyncronously on renewals and leveraging Gong's generative AI creates a structured operating rhythm that drives for consistent renewal workflows team wide.

00:46 MIN

DESCRIPTION

Watch how Managers of Customer Success at Gong use deal boards to efficiently identify risk renewals and take action to to best coach team or get directly involved for logo retention.

[Manager of Customer Success] Managing Renewals with Gong Deals

DESCRIPTION

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