[Customer Success] Using Gong to quickly understand important customer context for new and transitioned accounts

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This is a podcast episode titled, [Customer Success] Using Gong to quickly understand important customer context for new and transitioned accounts. The summary for this episode is: <p>Learn how Gong CSMs use Gong to quickly ramp up on important customer context for new and transitioned accounts, so that they're able to join all first customer calls with equal business stature</p>

Key Takeaways

The superpower that Gong gives me is the ability to quickly review accounts and understand a customer's true pains and business priorities before my initial conversation with them."

00:10 MIN

"Without Gong, I wouldn't have the ability to hear the VoC and to be able to come into the conversation with a good understanding of what a customer is trying to accomplish."

00:08 MIN

Liz's workflow when she receives a new customer. She walks through how she navigates to the new business conversations, and how she dissects the interaction to quickly understand the important nuggets

01:37 MIN

For accounts transitioned to her, she leverages the same workflow, but now with a focus on dissecting Business Reviews

01:10 MIN

"Without Gong, without being able to access previous conversations and quickly find the goals, objectives, and pain points, I wouldn't be able to come into the first conversation with equal business stature."

00:17 MIN

DESCRIPTION

Learn how Gong CSMs use Gong to quickly ramp up on important customer context for new and transitioned accounts, so that they're able to join all first customer calls with equal business stature

Today's Guests

Liz Montgomery

|Customer Success Manager

https://www.linkedin.com/in/lizmontgomery/

[Customer Success] Using Gong to quickly understand important customer context for new and transitioned accounts

DESCRIPTION

Today's Guests

Liz Montgomery

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