[Customer Success Manager] Using Gong's Generative AI to Drive Effective Messaging and Optimize Follow Ups

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This is a podcast episode titled, [Customer Success Manager] Using Gong's Generative AI to Drive Effective Messaging and Optimize Follow Ups. The summary for this episode is: <p>Watch how customer success managers at Gong use Gong Spotlights to prepare for customer calls and draft effective follow up emails.</p>

Key Takeaways

The superpower Gong enables customer success managers is the ability to use generative AI to drive effective customer messaging while reducing time spent on those efforts

01:05 MIN

Call Spotlights surfaces a brief and next steps in a matter of seconds. Allowing customer success managers the ability prep for upcoming calls or draft effective follow ups.

00:20 MIN

Use Ask Anything identify valuable moments of a call to drive continued customer conversations and draft effective follow up emails.

02:41 MIN

DESCRIPTION

Watch how customer success managers at Gong use Gong Spotlights to prepare for customer calls and draft effective follow up emails.

[Customer Success Manager] Using Gong's Generative AI to Drive Effective Messaging and Optimize Follow Ups

DESCRIPTION

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