[Customer Success Enablement] Using Gong to Surface Great Calls Based on Manager Feedback

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This is a podcast episode titled, [Customer Success Enablement] Using Gong to Surface Great Calls Based on Manager Feedback. The summary for this episode is: <p>Learn how Gong's Customer Success Enablement leaders use Gong to surface best-in-class calls by finding calls where managers provided a lot of feedback.</p>

Key Takeaways

Vanessa's Gong Superpower Allows Her to Find Great Calls Based Off Manager Coaching Efforts

00:13 MIN

"What I'm doing is leveraging that coaching to help narrowed down my call search. So I'll use this whether I'm looking for it plus calls to build up our library or trying to capture trends, or on the best ways to handle a renewal"

00:11 MIN

Vanessa's workflow to automatically surface those great calls, as determined by manager feedback

01:38 MIN

"I'd recommend using this workflow when you are rolling out a new initiative, whether it's nailing down the messaging or identifying the best way to handle a renewal. This is also really great workflow when you are really when you're working to build out your library."

00:14 MIN

DESCRIPTION

Learn how Gong's Customer Success Enablement leaders use Gong to surface best-in-class calls by finding calls where managers provided a lot of feedback.

Today's Guests

Vanessa Gabor

|Customer Success Enablement

[Customer Success Enablement] Using Gong to Surface Great Calls Based on Manager Feedback

DESCRIPTION

Today's Guests

Vanessa Gabor

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