[Customer Success Enablement] Using Gong to Scale Message Adoption

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This is a podcast episode titled, [Customer Success Enablement] Using Gong to Scale Message Adoption. The summary for this episode is: <p>Learn how Gong's Customer Success Enablement Leader uses Streams to fresh and relevant bank of calls to reinforce training.</p>

Key Takeaways

Vanessa's superpower enables her to maintain a constant fresh bank of content for her team

00:05 MIN

Real-life examples are important to help reinforce trainings and creates a stickier approach to skill development

00:20 MIN

Vanessa's workflow is a two-fold approach . First, creating a library folder and second, using streams folder.

00:40 MIN

As a best practice make sure both folders are housed in the same place for easy access

00:38 MIN

Streams automatically sort calls into folder that fall under specific set filters

00:22 MIN

This highly impactful workflow creates a hands-free and low-touch way to maintain fresh content for her team

00:06 MIN

As a best practice, create library and streams folder after each training session to continually provide fresh content that is impactful for the skill development of your team

00:27 MIN

DESCRIPTION

Learn how Gong's Customer Success Enablement Leader uses Streams to fresh and relevant bank of calls to reinforce training.

Today's Guests

Vanessa Gabor

|Customer Success Enablement

[Customer Success Enablement] Using Gong to Scale Message Adoption

DESCRIPTION

Today's Guests

Vanessa Gabor

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