[Customer Success] Using Gong to accelerate QBR preparation by crowdsourcing & aggregating QBR-worthy moments
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This is a podcast episode titled, [Customer Success] Using Gong to accelerate QBR preparation by crowdsourcing & aggregating QBR-worthy moments. The summary for this episode is: <p>Learn how Meg Dougherty, Sr. Strategic Customer Success Manager, uses Gong with his account to crowdsource and aggregate QBR-worthy moments to accelerate their QBR preparation</p>
Key Takeaways
Gong Superpower? Ability to quickly resurface Business Review-worthy moments & insights for QBR preparation
00:54 MIN
Create a hashtag specific to your account's QBR, and align with your account team on when to leverage the hashtag
00:52 MIN
Leverage the Calls Page to quickly extract all those moments for your QBR prep
00:24 MIN
Pro-Tip - make sure you're capturing feature requests, challenges, use cases, etc - not just positive moments from conversations
00:26 MIN
DESCRIPTION
Learn how Meg Dougherty, Sr. Strategic Customer Success Manager, uses Gong with his account to crowdsource and aggregate QBR-worthy moments to accelerate their QBR preparation
Today's Guests
Meg Dougherty
|Sr. Strategic Customer Success Manager
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