[Customer Education Leader] Using Gong to New Hire Reduce Ramp Time

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This is a podcast episode titled, [Customer Education Leader] Using Gong to New Hire Reduce Ramp Time. The summary for this episode is: <p>Learn how Gong's Director of Customer Education leverages scorecards to reduce her new hire ramp time by 67%</p>
Stephanie listens to her new hires call, add comments as she goes, and wraps up by completing a scorecard. This scorecard helps ensure that every call has solid logistics that encompass an effective and successful training
00:00 MIN
Stephanie's superpower allows her to train new hires and cut ramp time
01:04 MIN
In the past it would normally take between 60-90 days to fully onboard a training specialist. With Gong Stephanie's new trainer's can deliver a full training session within 30 days.
01:21 MIN
It's important to ramp up trainers faster as this gives them ability to deliver customer trainings at a fraction of the time
00:45 MIN
Stephanie also leaves notes to help her new hires take action on feedback
02:26 MIN
Stephanie matches her scorecard with her trainer's self-reflective scorecard to ensure alignment and uncover gaps in skill the trainers are not aware of
00:25 MIN
Scorecards allow for standardization and real time coaching to ensure that all trainers are efficiently and effectively being trained up to the same quality at a fraction of the time
00:25 MIN

DESCRIPTION

Learn how Gong's Director of Customer Education leverages scorecards to reduce her new hire ramp time by 67%

Today's Guests

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Stephanie Pellegrino

| Director, Customer Education and Training

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