[Customer Education Leader] Using Gong to New Hire Reduce Ramp Time

All episodes
Media Thumbnail
00:00
00:00
1x
  • 0.5
  • 1
  • 1.25
  • 1.5
  • 1.75
  • 2
This is a podcast episode titled, [Customer Education Leader] Using Gong to New Hire Reduce Ramp Time. The summary for this episode is: <p>Learn how Gong's Director of Customer Education leverages scorecards to reduce her new hire ramp time by 67%</p>
Stephanie listens to her new hires call, add comments as she goes, and wraps up by completing a scorecard. This scorecard helps ensure that every call has solid logistics that encompass an effective and successful training
00:00 MIN
Stephanie's superpower allows her to train new hires and cut ramp time
01:04 MIN
In the past it would normally take between 60-90 days to fully onboard a training specialist. With Gong Stephanie's new trainer's can deliver a full training session within 30 days.
01:21 MIN
It's important to ramp up trainers faster as this gives them ability to deliver customer trainings at a fraction of the time
00:45 MIN
Stephanie also leaves notes to help her new hires take action on feedback
02:26 MIN
Stephanie matches her scorecard with her trainer's self-reflective scorecard to ensure alignment and uncover gaps in skill the trainers are not aware of
00:25 MIN
Scorecards allow for standardization and real time coaching to ensure that all trainers are efficiently and effectively being trained up to the same quality at a fraction of the time
00:25 MIN

DESCRIPTION

Learn how Gong's Director of Customer Education leverages scorecards to reduce her new hire ramp time by 67%

Today's Guests

Guest Thumbnail

Stephanie Pellegrino

| Director, Customer Education and Training

Recent Episodes

[Account Executive] Using Gong Ask Me Anything to Become Effective in Sales Calls and Pipeline Leveraging MEDDIC

[Account Executive] Using Gong Ask Me Anything to Become Effective in Sales Calls and Pipeline Leveraging MEDDIC

Episode 71 | 01.08.2024

[SDR] Using Gong Deals to Prevent No Show Meetings

[SDR] Using Gong Deals to Prevent No Show Meetings

Episode 70 | 12.13.2023

[Customer Success Manager] Using Gong Inspiration to Draft Effective Customer Follow Ups

[Customer Success Manager] Using Gong Inspiration to Draft Effective Customer Follow Ups

Episode 69 | 10.24.2023

[Customer Success Manager] Using Gong's Generative AI to Drive Effective Messaging and Optimize Follow Ups

[Customer Success Manager] Using Gong's Generative AI to Drive Effective Messaging and Optimize Follow Ups

Episode 68 | 09.19.2023

[Manager of Customer Success] Managing Renewals with Gong Deals

[Manager of Customer Success] Managing Renewals with Gong Deals

Episode 67 | 08.14.2023

[Customer Success Manager] Using Gong to Assess Risk and Optimize on Renewals

[Customer Success Manager] Using Gong to Assess Risk and Optimize on Renewals

Episode 66 | 08.09.2023