[Customer Education] Using Gong to Create a Cohesive Training Experience

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This is a podcast episode titled, [Customer Education] Using Gong to Create a Cohesive Training Experience. The summary for this episode is: <p>Learn how Gong's Customer Training Specialist uses Gong to create a tailored and cohesive training experience.</p>

Key Takeaways

Customer Education teams are often faced with the challenge of determining how to create a uniqued and customized learning experience for customers that is both scaleable and efficient

00:20 MIN

Mark walks through how he quickly gathers all the information he needs, specifically customer priorities. First he starts off by listening calls where priorities are mentioned

01:27 MIN

Step two is take notes on any information we did not get from step one. This will help Mark's team take their game to the next level as it will cut down on training preparation and make sure that they deliver a value driven training

00:20 MIN

Step three, as questions arise during a live customer training, Mark uses the live notetaker to take shorthand notes which he will refine after the session

00:47 MIN

The fourth and final step , Mark sends a recap email to the customer with the recording and some follow up materials

01:04 MIN

DESCRIPTION

Learn how Gong's Customer Training Specialist uses Gong to create a tailored and cohesive training experience.

Today's Guests

Mark Banuelos

|Senior Customer Training Specialist

[Customer Education] Using Gong to Create a Cohesive Training Experience

DESCRIPTION

Today's Guests

Mark Banuelos

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