[Customer Success Manager] Using Gong to Get Ahead of Risky Conversations

00:00

0.5
1
1.25
1.5
1.75
2

This is a podcast episode titled, [Customer Success Manager] Using Gong to Get Ahead of Risky Conversations. The summary for this episode is: <p>Learn how Gong's Customer Success Manager uses to Gong prepare for upcoming customer negotiations.</p>

Key Takeaways

Abby's superpowerg gives her the ability to get ahead of risky conversations by tapping into how successful CSM handle negotiations

00:26 MIN

Getting ahead of risky conversations it important because maintaining control and centering the customer conversation will drive better renewal velocity

00:12 MIN

Abby's workflow finding calls that match relevant risk type, leaning into the customer voice and understanding how top performers handle negotiations

02:21 MIN

Abby leans on the listen later feature to allow her to build her playlist of calls where she can listen to at another time

00:38 MIN

Arming herself with the best talk tracks will allow her to take control of her book, drive better value, and maintain velocity in her renewals

00:37 MIN

DESCRIPTION

Learn how Gong's Customer Success Manager uses to Gong prepare for upcoming customer negotiations.

Today's Guests

Abigail Salvador

|Customer Success Manager

[Customer Success Manager] Using Gong to Get Ahead of Risky Conversations

DESCRIPTION

Today's Guests

Abigail Salvador

Recent Episodes

[SDR] Level up Account-Based Prospecting

[SDR} Building trust instantly with Engage

[Account Executive] "Gong Engage is my superpower"

[Account Executive] Using Gong Ask Me Anything to Become Effective in Sales Calls and Pipeline Leveraging MEDDIC

[SDR] Using Gong Deals to Prevent No Show Meetings

[Customer Success Manager] Using Gong Inspiration to Draft Effective Customer Follow Ups