[Success Operations] Using Gong to Remove Data Silos & Reduce Time to Value

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This is a podcast episode titled, [Success Operations] Using Gong to Remove Data Silos & Reduce Time to Value. The summary for this episode is: <p>Watch how Customer Success Operations Program Managers at Gong Use Gong to see the entire pictures of the state of their customers and quickly identify top goals with new customers to reduce time to value.</p>

Key Takeaways

The two superpowers Gong enables success ops program managers is the ability to centralize data into one single source of truth to improve cross-functional teamwork and the ability to reduce time to value for customers by making the handoff from sales to CS more effective and efficient.

00:35 MIN

The dealboard allows for success operation teams to pull in key cs fields from the crm to show overal health, adoption and utilization ratings. This level of visibility into the health of customers with upcoming renewals allow for efficient team collaboration.

01:25 MIN

Customer Trackers allow for a seamless handoff between pre and post sales. By creating a handoff highlights tracker, Gong is able to surface key moments where the customer's business objective and goals were stated. This allow for CSM's to get the big picture of their customer goals in under 10 minutes.

02:37 MIN

DESCRIPTION

Watch how Customer Success Operations Program Managers at Gong Use Gong to see the entire pictures of the state of their customers and quickly identify top goals with new customers to reduce time to value.

[Success Operations] Using Gong to Remove Data Silos & Reduce Time to Value

DESCRIPTION

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