[Customer Success Manager] Using Gong to Assess Risk and Optimize on Renewals

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This is a podcast episode titled, [Customer Success Manager] Using Gong to Assess Risk and Optimize on Renewals. The summary for this episode is: <p>Learn how customer success managers at Gong leverage the deal board to optimize time spent on driving effective renewal conversations</p>

Key Takeaways

The superpower Gong enables for customer success managers is the ability to stay on top of a high volume of renewals by optimizing on time spent.

00:46 MIN

With Gong's bi-directional sync, reps can update their crm directly in Gong. The ability to see all customer engagement, rep efforts and current crm details allows for a holistic view to drive effective next steps.

01:03 MIN

Creating a short template that can be used across the team will a unified approach for renewals and easily identify risk.

01:09 MIN

DESCRIPTION

Learn how customer success managers at Gong leverage the deal board to optimize time spent on driving effective renewal conversations

[Customer Success Manager] Using Gong to Assess Risk and Optimize on Renewals

DESCRIPTION

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