[Customer Success] Using Gong's Renewal Deal Board to Strategize and Drive Value with Customer Account Executives

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This is a podcast episode titled, [Customer Success] Using Gong's Renewal Deal Board to Strategize and Drive Value with Customer Account Executives. The summary for this episode is: <p>Learn how Gong CSMs build a Renewal Deal Board to Strategize and Drive Value with Customer Account Executives</p>
Claire's Superpower Allows Her To Better Understand How To Assist Her Customer Account Executives Around Growth Opportunities
00:12 MIN
"As an Enterprise CSM, the toughest part of my role is organizing how to strategize on large accounts. Prior to Gong, I only had access to bits and pieces of a customer conversation. Now with Gong, I have my hands on full conversations over an entire customer journey"
00:32 MIN
Workflow to Gain Full Context of Upsell/Renewal Efforts on an Account
01:04 MIN
"Gong enables me to stay up to date on renewal and upsell conversations that are happening behind the scenes without losing a beat or missing out on important context"
00:17 MIN
As a best practice, I recommend that any Customer Success Manager who partners with sales on upsells or renewals build their very own Deal Board and spend just 5 minutes everyday to ensure no renewals or upsells fall through the cracks."
00:13 MIN

DESCRIPTION

Learn how Gong CSMs build a Renewal Deal Board to Strategize and Drive Value with Customer Account Executives

Today's Guests

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Claire Malik

|Sr. Enterprise Customer Success Manager

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