[Customer Success Leader] Using Gong to Create a Self-Reflective Coaching Feedback Loop

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This is a podcast episode titled, [Customer Success Leader] Using Gong to Create a Self-Reflective Coaching Feedback Loop. The summary for this episode is: <p>Learn how Gong's Customer Success Leaders uses Gong to creates a scalable and hyper-effective feedback loop between reps and managers</p>

Key Takeaways

Chip shares his two part workflow that help reps realize the answer to their own questions

00:21 MIN

In this two part workflow, he walk us through the first the rep’s side

00:31 MIN

Then walks us through the manager’s side

00:22 MIN

Learn why the coaching inbox is an integral part of Chip’s workflow

00:36 MIN

Managers can track the number of scorecard completed by reps

00:32 MIN

Now see how the rep’s use of self reflective scorecards directly ties back into the coaching inbox which quickly and easily closes the feedback loop

00:35 MIN

See how managers can drive towards and measure success of their workflows

00:40 MIN

See how Chip drives towards and measures the success of his workflow with his reps

00:10 MIN

DESCRIPTION

Learn how Gong's Customer Success Leaders uses Gong to creates a scalable and hyper-effective feedback loop between reps and managers

[Customer Success Leader] Using Gong to Create a Self-Reflective Coaching Feedback Loop

DESCRIPTION

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