Salesforce

Harmony Anderson didn’t wait 90 days to make an impact at Superhuman — she launched a major campaign in her first five weeks. Harmony Anderson, Head of Marketing and Growth Product at Superhuman, breaks down why moving fast (and strategically) matters more than playing it safe, especially in high-growth startups. We dig into what it really takes to scale from $20M to $200M ARR, how to enter the enterprise market without abandoning your early adopters, and why traditional attribution models are falling behind in the age of AI and influencers. If you're navigating go-to-market pivots, building modern marketing infrastructure, or just trying to avoid another forgettable brand campaign — this episode is packed with insights. And congratulations to the Superhuman team for being acquired by Grammarly!  Key Moments:  00:00 Harmony Anderson on Moving Upmarket and Scaling  01:35 Welcome to Marketing Trends  02:05 Harmony Anderson’s Career Journey  08:33 Fast-Paced Marketing Strategies  13:20 Navigating the Dark Funnel  15:59 Balancing Brand and Attribution  16:47 The Role of Influencers in Modern Marketing  19:27 Positioning in the AI Market  24:41 Moving Up Market: Challenges and Strategies  35:06 Vision Setting and Company Evolution  36:11 Superhuman's Ambitious Roadmap  37:02 Unified Productivity and AI Integration  44:18 Scaling Operations for Rapid Growth  48:09 Innovative Tools and Harmony's Tech Stack  51:13 AI in Content Creation and Marketing  56:02 The Resurgence of Webinars  01:02:14 Superhuman for Startups Program
Mission.org is a media studio producing content alongside world-class clients. Learn more at<a href="https://mission.org/"> mission.org.</a>

The Secret To Scaling From $20 Million to $200 Million ARR (Extremely Fast)

Marketing Trends is your #1 podcast for news that matters about marketing and marketing technology.

Twice a week you’ll get interviews with trailblazing marketers, including CMOs, CEOs, VPs, and industry leaders. You’ll hear war stories from marketers who helped build the Fortune 500. 

Our guests share how they lead high-performance marketing teams, with best practices and lessons that you won’t learn anywhere else.

Marketing Trends

What do you get when you mix a 70-year-old legacy brand, Gen Z tax filers, and a reality TV show called Responsibility Island?An absolute marketing fever dream. And Jill Cress — CMO of H&R Block — is the mastermind behind it. We unpack how she’s giving TurboTax-meets-Gen-Z realness. We’re talking Roblox integrations, bold brand storytelling, and what happens when you challenge a category that’s historically allergic to change.We cover:– How H&R Block turned tax season into a cultural moment– What marketers get wrong about Gen Z (and how to fix it)– Why AI is useful, but human empathy still pays the bills– The 4 E’s of customer experience (one of them might make you cry)This is legacy brand marketing with ✨main character energy.✨Press play. Take notes. Maybe even call your tax pro. Key Moments:00:00 Introduction to Jill Cress, CMO of H&R Block01:49 H&R Block's Legacy and Innovation13:03 Challenges and Surprises in Marketing19:45 Responsibility Island: A Bold Marketing Move25:41 Measuring Success and Future Plans30:59 Differentiation and Brand Storytelling33:15 Life Stage Stories and Customer Experience38:21 The Role of Empathy in Customer Relationships44:08 AI in Tax Assistance51:33 The Future of Brand Storytelling53:43 Advice for Young Marketers57:02 Relevant or Irrelevant: Lightening Round
Mission.org is a media studio producing content alongside world-class clients. Learn more at<a href="https://mission.org/"> mission.org.</a>

H&R Block Went Full Reality TV to Unlock Gen-Z Customers

What if the next big wave in marketing isn’t about targeting people at all—but impressing their AI agents instead?Abhay Parasnis, CEO of Typeface and former CTO at Adobe, joins us to explain why the future of brand discovery is less “search bar” and more “autonomous agents doing your shopping.” Abhay makes a bold case that most traditional marketing (think SEO strategies, AB tests, and static brand books) is already becoming obsolete. Instead, the brands that win will be the ones building content systems smart enough to speak directly to intelligent agents that buy and sell on our behalf.But this conversation doesn’t stop at marketing disruption. Abhay pulls back the curtain on Typeface’s meteoric rise, driven in large part by early, strategic partnerships with companies like Microsoft, Salesforce, and Google. He argues that AI startups don’t need to outcompete the giants… they need to build what the giants can’t, and then let those giants bring them customers. It’s a refreshing take on B2B growth that flips the usual “go it alone” startup myth on its head.From identifying watermelon metrics to replacing agency workflows with AI copilots, Abhay brings sharp insight, grounded optimism, and just enough heresy to keep it interesting. If you’re trying to navigate the chaos of modern marketing, or just wondering what comes after search, this episode is your map. Key Moments:00:00 Abhay Parasnis: CEO of Typeface & Ex-Adobe CTO06:48 Typeface’s Vision and Genesis14:03 The Role of AI in Brand Management17:29 The Future of Agencies in an AI-Driven World25:06 Change Management and the Adoption of AI37:46 AI in Campaign Creation and Performance Measurement40:34 The Future of Search and SEO46:53 Identifying High-Quality Content in AI-Driven Marketing48:16 Offline Relationships and Physical Experiences50:47 The Future of Partnerships in Tech59:45 Transformation in the C-Suite01:04:15 Relevant or Not Relevant: Quick Takes01:05:49 The Future of Digital Content Marketing in an AI-Driven World
Mission.org is a media studio producing content alongside world-class clients. Learn more at<a href="https://mission.org/"> mission.org.</a>

Why Big Tech Is Spending Millions to Partner with Smart AI Startups

Think LinkedIn is the place to reach technical buyers?Auvik CMO Susanne Rodriguez breaks down how her team built an insanely effective Reddit and Facebook strategy — yes, Facebook — to reach IT pros who dodge sales emails like it's their job (because it is).We’re talking memes that convert, subreddits that slap, and how to avoid getting flamed by Reddit mods who smell B2B fluff from a mile away. You’ll also hear how Auvik got dragged for a meme, owned it publicly, and came out stronger — a.k.a. how to market like a human.If you’ve ever uttered the words “we need more MQLs” while ignoring your company’s meme game… this one's for you.🎯 Watch till the end — because the last 5 minutes might make you rethink your entire ABM budget.  <h3>Key Moments: </h3><ul><li>00:00 Who Is Suzanne Rodriguez, CMO at Auvik?</li><li>02:50 Reddit Marketing for IT Pros: Painful, Petty, Perfect</li><li>08:33 Meme Wars and Raspberry Pis: A Campaign Autopsy</li><li>25:02 The Great Content Tug-of-War: Entertainment vs. Conversion</li><li>27:38 Direct Traffic, Zero Conversions, and the Website that Won’t Work</li><li>34:47 Getting Found in the AI Age: Search Visibility in a ChatGPT World</li><li>36:13 Instagram and Facebook for IT Pros? Apparently, Yes</li><li>37:29 No Faking It: Building Trust Through Realness</li><li>43:36 Radical Candor and Proving the CMO Wrong</li><li>50:13 Hiring for Grit, Curiosity, and a Love of Data</li><li>58:21 Hot Takes, Hard Truths, and Lightning Round Wisdom</li></ul>
Mission.org is a media studio producing content alongside world-class clients. Learn more at<a href="https://mission.org/"> mission.org.</a>

How Auvik’s CMO Cracked Reddit: The Untapped Goldmine for B2B Marketers

You’re still optimizing for Google? That’s cute… Marcus Sheridan, author of They Ask, You Answer, joins us for a high-energy episode, he joins host Stephanie Postles to break down why the playbook most B2B marketers are still running is dangerously outdated. They dive deep into the collapse of traditional SEO, the rise of AI-generated answers, and why brands that aren’t building trust through video, transparency, and self-service tools are already falling behind. Marcus shares tactical examples from the likes of Liquid Death, Shasta Pools, and his own viral pool pricing content that generated $35M+ in sales. He also drops a bold prediction: your YouTube channel will soon matter more than your website. Whether you’re a CMO tired of playing it safe or a marketer trying to sell bold ideas up the chain, this episode is your permission slip to think (and market) differently. Key Moments: 00:00: Is Google Dead? Marcus Sheridan On Why Search Is Breaking for Marketers00:23: Why Your YouTube Channel Will Soon Outrank Your Website14:50: The #1 Interview Question CMOs Should Be Asking16:39: The Big 5 Content Topics Buyers Actually Care About29:03: Self-Service Tools: The Secret Weapon for Modern Marketers40:55: How to Avoid the Pitfalls of Radical Transparency43:15: Why SaaS Pricing Pages Are Failing the Modern Buyer46:37: Will Websites Matter in 5 Years? AI Is Changing the Game
Mission.org is a media studio producing content alongside world-class clients. Learn more at<a href="https://mission.org/"> mission.org.</a>

How a Simple Price Estimator Added 300% In Leads

In a twist that flips the format, today’s Marketing Trends episode puts longtime host Stephanie in the guest seat as Lacey Peace — the show’s behind-the-scenes force for nearly a decade — grabs the mic. What unfolds is a no-BS conversation about how AI is dismantling the old playbook, why cold emails are basically spam of the past, and what marketers need to do now to stay relevant. Stephanie unpacks why Account-Based Experiences (ABX) — not just ABM — are the new battleground for meaningful engagement, and why trust, speed, and human connection are the real growth levers in an AI-saturated world. From digital buyer agents and decentralized discovery to building content that LLMs can’t summarize, this episode delivers sharp takes on where marketing is headed — and who’s already falling behind. And if you're curious about cold texting, naming dogs after food, or whether mascots actually move the needle… don’t miss the lightning-fast Relevant or Irrelevant round. Key Moments: 00:00 From 2,000 Interviews to the Hot Seat01:08 How AI Is Reshaping B2B Marketing02:25 The Collapse of Traditional Tactics03:43 AI Disrupting Email & Search Marketing04:39 Why ABX Is the Future of B2B Strategy08:54 AI Buyer Agents Are Coming — Fast13:32 Trust, Community & Decentralized Buying17:07 ABM vs. ABX: What's the Real Difference?21:34 Smarter Metrics for Long-Term Growth23:13 LLMs vs. Google: The New Search Shift24:46 Building Content LLMs Can’t Summarize27:00 Enterprise Entertainment as a Marketing Play30:39 Niche Content That Converts in B2B33:50 Relevant or Irrelevant? Rapid-Fire Trends 
Mission.org is a media studio producing content alongside world-class clients. Learn more at<a href="https://mission.org/"> mission.org.</a>

How to Outrank LLMs, Bypass AI Agents, and Actually Get Noticed!

Imagine onboarding a new employee who never sleeps, speaks every language, knows all your products, and can handle thousands of customers at once.That's the reality Salesforce is building with Agentforce — and it’s already transforming customer success, marketing operations, and revenue growth.In this episode, Salesforce SVP of Digital Customer Success Bernard Slowey joins us to break down how they became Customer Zero for Agentforce, what went wrong (and right), and why agentic AI is reshaping the future of marketing and operations. If you lead marketing, operations, or customer success — and you’re serious about not falling behind — this episode is your AI playbook. Key Moments: 00:00: What Is Agentforce? Introducing Salesforce’s Digital AI Workforce  01:21: Meet Bernard Slowey: VP of Digital Customer Success at Salesforce  01:46: From AOL to Salesforce: Bernard’s Career Path Through the Tech Revolution  03:57: The Rise of AI Agents: Why Chatbots Are Officially Obsolete  06:36: AI Agents vs. Chatbots: What They Are and Why They Matter  11:22: Lessons from the Frontlines: What It Takes to Implement AI Agents  15:16: Inside Salesforce: How Agentforce Came to Life  18:55: How Salesforce Launched Agentforce in Just 4 Weeks (And What They Measured)  30:27: Rethinking Success: Metrics That Actually Matter in AI Rollouts  38:25: Why Traditional Customer Service Automation Is Failing Us  42:36: Real Use Cases: How Salesforce Clients Are Winning with Agentforce  44:11: AI Implementation Challenges (And How to Solve Them)  50:32: Cross-Functional Teams and the Future of AI Collaboration  57:18: Why AI Still Needs a Human Touch in Customer Experience  58:33: The New Job Titles and Skills Emerging in an AI-First Era  01:04:02 Human Intuition vs. AI Logic: Finding the Right Balance  01:09:35 Customer Obsession in the Age of Automation 
Mission.org is a media studio producing content alongside world-class clients. Learn more at<a href="https://mission.org/"> mission.org.</a>

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