Jerry is joined by IBM Fellow, Chief Technology Officer, and Vice President of Cognitive Processing Platforms at IBM, Teresa Hamid. They discuss how AI-powered Automation is fundamentally transforming how we get work done in the enterprise. Teresa explains that a driving force behind this transformation is Intelligent Workflows, which are masterful orchestrations of Automation, AI, Analytics, and Skills that can be implemented to radically and positively change user experience. Jerry shares a real life example, where IBM helped a US government agency implement Intelligent Workflows to reduce claims processing times from 15 days to 15 minutes.  Connect with us: <a href='https://www.linkedin.com/in/art-of-automation/'>https://www.linkedin.com/in/art-of-automation/</a>    IBM Garage: <a href='https://www.ibm.com/garage'>https://www.ibm.com/garage</a>   Art by David Ryan.

Automating How We Work with Teresa Hamid

Listen in as host <a href="https://www.linkedin.com/in/jerry-cuomo/" rel="noopener noreferrer" target="_blank">Jerry Cuomo</a> sits down with <a href="https://www.linkedin.com/in/robertplotkin/" rel="noopener noreferrer" target="_blank">Robert Plotkin</a>, a renowned patent attorney, AI book author, and co-founder of Blueshift IP. With a rich background that bridges technology and law, Robert shares insights into the crucial role of intellectual property in the era of AI. The discussion spans the impact of AI on innovation, patent law, and the future of AI-generated works. As someone deeply familiar with the intersection of technology and intellectual property, Robert's expertise offers listeners an encouraging perspective on navigating the complexities of AI and patents. This conversation not only sheds light on the importance of securing IP for technological advancements but also explores the potential of AI to revolutionize the practice of law itself. Join us for a thoughtful exploration of how AI continues to shape the landscape of intellectual property and innovation.Key Takeaways:<ol><li>Intellectual property secures companies' freedom of action and demonstrates value, crucial in the dynamic tech landscape influenced by AI.</li><li>AI-generated works can indeed be protected by IP law, expanding the scope for innovation and creative expression.</li><li>The use of AI in law, especially in patent drafting and prior art searching, enhances efficiency and productivity in legal practices.</li></ol>References:<a href="https://blueshiftip.com/" rel="noopener noreferrer" target="_blank">BlueShift IP website</a><a href="https://www.sup.org/books/title/?id=11885" rel="noopener noreferrer" target="_blank">The Genie in the Machine by Robert Plotkin</a><pre class="ql-syntax" spellcheck="false">* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez
</pre>

Mr. Plotkin is an MIT-educated computer scientist and engineer with a technical background matched by few, if any, other attorneys.  He has used his combination of technical knowledge and two decades of patent law expertise to develop a unique proprietary process for obtaining strong, broad, and defensible patents that maximizes the sale value of the patents and the clients that own them, increases the likelihood of success when the patents are enforced against competitors, and increases the strength of the patents against attacks by competitors.  Mr. Plotkin is also an innovator himself—he is a named inventor and owner of over 25 patents and patent applications.

Robert Plotkin

Co-founder BlueShift IP

Explore the intersection of AI and intellectual property with host Jerry Cuomo and guest Robert Plotkin on The Art of AI podcast. Dive into the importance of securing IP, the impact of AI on patent law, and the future of AI-generated works. A must-listen for innovators and legal experts alike, offering valuable insights into the evolving world of technology and law.


IP Law and AI

The Art of AI: Intellectual Property in the Age of AI with Robert Plotkin

In this episode of The Art of AI Podcast, host <a href="https://en.wikipedia.org/wiki/Jerry_Cuomo" rel="noopener noreferrer" target="_blank">Jerry Cuomo</a> is joined by <a href="https://www.youtube.com/watch?v=B4iuDWvLlks" rel="noopener noreferrer" target="_blank">Alex Back</a>, founder and CEO of <a href="couch.com" rel="noopener noreferrer" target="_blank">Couch.com</a>, for an engaging discussion on how AI is revolutionizing the furniture shopping experience. Discover how Couch.com uses AI to simplify the daunting task of buying a new couch, making it a more enjoyable and informed process. Tune in for insights into the intersection of home furnishing technology and AI, and learn about the future of online furniture shopping from a visionary in the industry.Episode takeaways:<ol><li>Revolutionizing Furniture Shopping with AI - Alex Back introduces Couch.com's AI-driven approach to simplify furniture shopping, combining online convenience with the tactile satisfaction of brick-and-mortar store experiences.</li><li>Custom AI for Personalized Recommendations - Couch.com is developing a custom AI model to offer personalized furniture recommendations, ensuring customers find the perfect match for their specific needs and preferences.</li><li>Democratizing Furniture Retail - By integrating data from both online and physical stores, Couch.com aims to democratize furniture retail, giving smaller shops a fair chance in the digital marketplace.</li></ol>References:<a href="https://couch.com/download-the-free-essential-couch-com-e-book/" rel="noopener noreferrer" target="_blank">Couch.com eBook</a><a href="https://couch.com/?playlist=539b5f8&amp;video=5ad0046" rel="noopener noreferrer" target="_blank">Basics of Buying a Couch</a> <pre class="ql-syntax" spellcheck="false">* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez
</pre>

Robo

AI co-host

Alex Black

Couch.com - CEO, Founder

Tune in to The Art of AI Podcast as host Jerry Cuomo chats with Alex Back, CEO of Couch.com, about transforming furniture shopping with AI. Discover how Couch.com is making furniture selection easier and more enjoyable by integrating artificial intelligence, offering insights into future trends and the balance between online convenience and the tactile satisfaction of traditional shopping. Join us for an enlightening conversation on the cutting edge of home furnishing technology.


Buying Your Next Couch with AI

Revolutionizing Furniture Shopping: AI Innovations with Alex Back on The Art of AI Podcast

In this episode of the Art of AI podcast, host <a href="https://www.linkedin.com/in/jerry-cuomo/" rel="noopener noreferrer" target="_blank">Jerry Cuomo </a>engages with <a href="https://www.linkedin.com/in/eniko-rozsa/" rel="noopener noreferrer" target="_blank">Eniko Rozsa,</a> a Distinguished Engineer at IBM and a Fellow at the World Economic Forum's AI Alliance, to discuss the transformative impact of generative AI in customer support. Eniko brings over a decade of experience in building AI agents and shares her journey from developing her first chatbot to leveraging today's sophisticated generative AI models for enhancing customer care. As they examine the shift from traditional AI approaches to the nuanced capabilities of generative AI, listeners will gain insights into how AI is revolutionizing customer interactions, providing hyper-personalized experiences, and improving the efficiency of contact centers. Tune in to discover the challenges, breakthroughs, and future possibilities of AI in customer support, and hear Eniko's unique perspective on the evolving landscape of AI technologies.Key Takeaways:<ol><li>Generative AI significantly improves customer support by offering more personalized and contextually aware interactions, as detailed by Eniko Rozsa.</li><li>Responsible development of AI is crucial, focusing on data privacy, security, and transparency to build trust in AI-enhanced customer services.</li><li>The evolution from simple chatbots to advanced AI systems demonstrates a substantial leap in AI's ability to handle complex customer service tasks effectively.</li></ol>References:<ol><li>"<a href="https://weply.chat/blog/do-you-prefer-chatbots-over-humans" rel="noopener noreferrer" target="_blank">Chatbots vs. Humans in Customer Service,</a>" Weply Blog, June 24, 2021. </li><li>"<a href="https://partners.wsj.com/salesforce/how-generative-ai-will-revolutionize-customer-service/" rel="noopener noreferrer" target="_blank">Revolutionizing Customer Service with Generative AI,</a>" Wall Street Journal, January 25, 2024, featuring Salesforce AI CEO Clara Shin. </li><li>"<a href="https://www.cmswire.com/customer-experience/transforming-customer-service-how-generative-ai-is-changing-the-game/" rel="noopener noreferrer" target="_blank">Impact of Generative AI on Customer Service"</a> by Rosane Giovis and Eniko Rozsa, CMSWire, November 14, 2023. </li></ol> <pre class="ql-syntax" spellcheck="false">* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez
</pre>

Eniko is the global CTO for the Artificial Intelligence (AI) practice of IBM Business Consulting Services. Her focus is on Conversational AI solutions. She is leading clients in their digital transformation and providing solutions for enterprise cognitive automation. She is guiding organizations look across their business processes, workflows and business goals to examine where the use of cognitive technologies are the most appropriate through multi-platform Conversational AI services across all industries.

Eniko Rozsa

Distinguished Engineer - World Economic Forum Professional Fellow; Collaborator, Enabler and Inventor of Conversational AI Solutions

Tune into the Art of AI podcast with Jerry Cuomo and special guest Eniko Rozsa from IBM. Explore the advancements in AI and its application in enhancing customer support. Discover how generative AI is shaping the future of customer interactions and the challenges faced in its implementation. Join us for an insightful discussion on the impact of AI technologies in the customer service industry.


AI for Customer Care

Art of AI Podcast: Eniko Rozsa on AI's Role in Customer Support

In this first episode of a two-part series, hosted by DJ, the AI chatbot, with guests <a href="https://www.linkedin.com/in/jerry-cuomo/" rel="noopener noreferrer" target="_blank">Jerry Cuomo</a> and <a href="https://www.linkedin.com/in/kevin-yu-a6211718/" rel="noopener noreferrer" target="_blank">Kevin Yu,</a> their conversation explores the intersection of Artificial Intelligence (AI) and Site Reliability Engineering (SRE) in promoting sustainable IT operations.<pre class="ql-syntax" spellcheck="false">You can catch Part 2 on Kevin's "Making of the SRE Omelette" feed.
</pre>Jerry discusses the complexities of AI, tracing its progression from machine learning to advanced stages like generative AI and large language models such as ChatGPT. While Kevin, provides insights into the SRE field, underscoring its significance in offering outstanding user experiences and advocating for sustainable methods.This episode, a unique blend of "Art of AI" and "Making of the SRE Omelette," offers listeners insights into how AI and SRE collaborate to elevate and augment the efficiency and sustainability of our technology environment. The dialogue exploresthe critical importance of a forward-thinking and intelligent application of AI, its influence on energy usage, and the crucial role of data in refining SRE and sustainability practices. Be sure to listen to this episode for a thorough exploration of these vital subjects and join us for the complete series to deepen your comprehension of AI's impact in creating a sustainable technological future.Oh... and be sure to catch Part 2 on Kevin's "<a href="https://listen.casted.us/public/95/Making-of-the-SRE-Omelette-01912a5b" rel="noopener noreferrer" target="_blank">Making of the SRE Omelette" feed.</a><pre class="ql-syntax" spellcheck="false">* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez
</pre>

D.J. is an abbreviation for Digital Jerry. D.J. has made several appearances on The Art of Automation, Think Blockchain and Art of AI podcasts. The D.J. persona is powered by a high-quality text-to-speech engine, enabling it to perform interviews with Human Jerry during podcasts. D.J. plays well into the automation theme and hopes someday to evolve into a digital employee.

Digital Jerry (DJ)

AI Host

A solution reliability architect with over twenty years’ experience in the industry. I have led businesses to scale to and set new records for Cyber Monday. Partnered across offering, engineering, operations and client success teams to improve solution availability and recovery time across $100M+ portfolio.

I am passionate about solution performance, reliability and SRE. I have spent my career championing and evolving the SRE profession. I developed SRE curriculum and content that led my organization to lead the SRE profession in IBM. I have also successfully drove innovation that has become products such as IBM AIOps and continued to collaborate with the teams to further its industry leadership in vision and execution.

I am currently leading IBM Sustainability Software SRE practice to an Engineering Discipline that is Data Driven and KPI focused. 

Kevin Yu

Principal SRE | IBM 

Explore the intersection of AI and SRE in our latest podcast episode. Join hosts Jerry Cuomo and Kevin Yu for an insightful discussion on how Artificial Intelligence and Site Reliability Engineering are shaping sustainable IT operations. Learn about the evolution of AI, the role of SRE, and the synergy between these fields. Tune in for a deep dive into AI's impact on technology efficiency and sustainability. Don't miss this engaging episode on the future of tech.


AI for Sustainable IT - Part 1

Welcome to Part 2 of our discussion on IBM's AI evolution titled, the 'Road to <a href="https://www.ibm.com/watsonx" rel="noopener noreferrer" target="_blank">watsonx</a>'. Host <a href="https://www.linkedin.com/in/jerry-cuomo/" rel="noopener noreferrer" target="_blank">Jerry Cuomo </a>is joined again by <a href="https://www.linkedin.com/in/billhiggins1/" rel="noopener noreferrer" target="_blank">Bill Higgins,</a> as they pick up from where they left off in the <a href="https://listen.casted.us/public/95/The-Art-of-AI-7315085b/b2fed778/share/53f7a0c2" rel="noopener noreferrer" target="_blank">first episode</a>.Bill shares insights on the creation of watsonx, revealing IBM's strategic shift towards generative AI, collaboration with Red Hat, and leveraging IBM Research technology and open-source.Jerry and Bill also offer insights into IBM's key partnerships and alliances, notably the collaboration with <a href="https://huggingface.co/" rel="noopener noreferrer" target="_blank">Hugging Face</a>, a pivotal player in the open-source AI community. Bill shares his personal experiences that helped shape IBM's partnership strategy and how these collaborations are shaping the future of AI.Additionally, listeners will gain a comprehensive understanding of the <a href="https://thealliance.ai/" rel="noopener noreferrer" target="_blank">AI Alliance </a>initiative initialed by IBM and Meta, focusing on promoting open-source AI technologies while prioritizing safety and inclusivity. Bill discusses the impact of these initiatives on the AI industry and how they align with Ihis vision for the future of technology.This two part series offers a unique blend of history, personal stories, and forward-looking perspectives in AI. Listen in for an intriguing and thought-provoking conversation that's not just about technology, but also about the people and culture driving it forward. Key Takeaways:<ol><li>Watsonx's Central Role: Highlighting <a href="https://www.ibm.com/watsonx" rel="noopener noreferrer" target="_blank">watsonx</a> as a critical component in IBM's strategy, marking a new phase in the company's AI and hybrid cloud ventures.</li><li>IBM-Hugging Face Collaboration: Examining the strategic partnership between IBM and Hugging Face, emphasizing its impact on enhancing IBM's AI capabilities through open-source collaboration.</li><li>The AI Alliance Initiative: A look at IBM's leadership in the AI Alliance, focusing on the promotion of open-source AI technologies and the importance of safety and inclusivity.</li><li>Strategic Partnerships in AI: Discussing IBM's approach to integrating various AI technologies and models, underscoring the importance of diverse partnerships for technological growth.</li><li>IBM's Vision for AI's Future: Reflecting on IBM's commitment to driving AI innovation through collaborative efforts, shaping the future landscape of AI technology.</li></ol>Additional Resources:<ul><li>Darío Gil's keynote at THINK 2023 on the IBM Research Blog. This presentation covers generative AI and the launch of Watsonx, offering a glimpse into IBM's AI strategies. Visit the blog for more details: <a href="https://research.ibm.com/blog/generative-ai-dario-gil-think" rel="noopener noreferrer" target="_blank">IBM Research Blog - Darío Gil Keynote</a>.</li><li>Hugging Face announced their partnership with IBM on watsonx.ai, a venture blending open-source AI and enterprise solutions. Details at <a href="https://huggingface.co/blog/huggingface-and-ibm" rel="noopener noreferrer" target="_blank">Hugging Face Blog</a>.</li><li>Meta and IBM have initiated the AI Alliance, uniting over 50 entities, including Intel and Oracle, to advocate for an open AI model, aiming to explore and advance trustworthy AI technologies. For in-depth coverage, see the full article at <a href="https://www.wsj.com/articles/meta-and-ibm-launch-ai-alliance-300c4862" rel="noopener noreferrer" target="_blank">The Wall Street Journal</a>."</li></ul> <pre class="ql-syntax" spellcheck="false">* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez
</pre>

Bill Higgins is a Vice President and Distinguished Engineer at IBM, heading the watsonx Platform Engineering in IBM Research. He leads a team of skilled software engineers who collaborate with partners like Red Hat, Hugging Face, PyTorch, and Ray to develop key AI training and inference platform components for IBM. As Chair of IBM's Open Innovation Community, he oversees a 120,000-member global technical community, promoting community-driven innovation and contribution. Bill also spearheaded the transformation of IBM's internal development tools, implementing significant deployments of Slack and GitHub Enterprise. A Penn State University alumnus with a B.S. in Computer Science, Bill resides in Raleigh, North Carolina with his family.

Bill Higgins

VP, IBM watsonx Platform Engineering and Open Innovation

'The Road to watsonx' Part 2 on Art of A.I. Podcast with host Jerry Cuomo and his guest, Bill Higgins. This episode continues their discussion on the evolution of IBM's AI strategy, focusing on IBM watsonx, collaboration with Hugging Face, and the AI Alliance initiative. Uncover insights into IBM’s approach to integrating AI and open-source technology, shaping the future of the industry. Ideal for tech enthusiasts keen on the latest trends in AI and strategic partnerships.


Road to watsonx - Part 2

The Road to watsonx with guest Bill Higgins - Part 2

Tune into Part 2 of 'The Road to watsonx' on the Art of A.I. Podcast! Join Jerry Cuomo & Bill Higgins for an insightful discussion about IBM's evolving AI strategy, their collaboration with Hugging Face, and the exciting AI Alliance initiative. Perfect for anyone interested in the future of AI and tech collaborations. Don’t miss out on this engaging conversation! #ArtOfAIPodcast #IBM #AI #TechnologyTrends


In the first of a two-part episode on the Art of AI podcast, host <a href="https://www.linkedin.com/in/jerry-cuomo/" rel="noopener noreferrer" target="_blank">Jerry Cuomo</a> is joined by <a href="https://www.linkedin.com/in/billhiggins1/" rel="noopener noreferrer" target="_blank">Bill Higgins</a>, IBM Distinguished Engineer and VP for <a href="https://www.ibm.com/watsonx/" rel="noopener noreferrer" target="_blank">watsonx platform</a> engineering, for a exploration of artificial intelligence's history and evolution. This episode, titled "The Road to watsonx," explores the significant milestones of AI, from the <a href="https://home.dartmouth.edu/about/artificial-intelligence-ai-coined-dartmouth" rel="noopener noreferrer" target="_blank">Dartmouth Conference</a> to the latest advancements, with a particular focus on the development of <a href="https://www.ibm.com/watson" rel="noopener noreferrer" target="_blank">IBM Watson</a>.Throughout the episode, Jerry and Bill examine the transformation of AI from its early days to its current state, underscoring IBM's pivotal role in this journey. The discussion centers around the challenges and achievements in evolving Watson from a game-show winner to a powerful business tool, while also touching on IBM's internal cultural and technological transformations. Bill also sheds light on the cultural and technological transformations within IBM, emphasizing the importance of combining technology upgrades with cultural shifts.This series offers a unique blend of history, personal stories, and forward-looking perspectives in AI. Listen in for an intriguing and thought-provoking conversation that's not just about technology, but also about the people and culture driving it forward.Key Takeaways:<ol><li>IBM Watson's Evolution: Chronicling its journey from a game show winner to an essential tool in business and technology applications.</li><li>Milestones in AI History: A review of significant moments and breakthroughs in AI, from its early inception to contemporary innovations.</li><li>IBM's Impact on AI: Examining IBM's consistent influence and contributions to the development and growth of artificial intelligence.</li><li>Balancing Tech and Culture: Discussing the importance of aligning technological advancements with organizational cultural changes for effective innovation.</li><li>The Future of AI: An insightful look at what lies ahead for AI, exploring potential developments and the challenges that may arise.</li></ol>Additional resources:<ul><li>IBM Watson: Final Jeopardy! and the Future of Watson - Watch IBM Watson's Jeopardy! win and hear insights on its future applications from the team and contestants. <a href="https://www.youtube.com/watch?v=lI-M7O_bRNg" rel="noopener noreferrer" target="_blank">Watch Here</a></li><li>How InnerSource is transforming IBM's Watson - Bill Higgins (IBM) - IS Summit 22 - Bill Higgins discusses transforming Watson for business use and the role of inner source in this evolution. <a href="https://www.youtube.com/watch?v=Lz-tIc2cyRM" rel="noopener noreferrer" target="_blank">Watch Here</a></li><li>IBM Watson to watsonx - Explore the journey of IBM Watson from defeating Jeopardy! champions to evolving into watsonx for business solutions. <a href="https://www.ibm.com/watson?utm_content=SRCWW&amp;p1=Search&amp;p4=43700074359379235&amp;p5=p&amp;gclid=Cj0KCQiAtOmsBhCnARIsAGPa5yblSMeDohyvt0TEX4nyBajkPAhKcwQ7QPqecB0Y3kO7bQS0iYgK7koaAk4EEALw_wcB&amp;gclsrc=aw.ds" rel="noopener noreferrer" target="_blank">Read More</a></li></ul><pre class="ql-syntax" spellcheck="false">* Coverart was created with the assistance of DALL·E 2 by OpenAI.
** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez
</pre>

In the first of a two-part episode on the Art of AI podcast, host Jerry Cuomo is joined by Bill Higgins, IBM Distinguished Engineer and VP for watsonx platform engineering, for a exploration of artificial intelligence's history and evolution. They discuss IBM Watson's journey from a Jeopardy champion to an influential business tool, highlighting key milestones and IBM's internal transformations. Tune in for a blend of history, personal insights, and forward-looking thoughts on AI's impact and future.


Road to watsonx - Part 1

The Road to watsonx with guest Bill Higgins - Part 1

Join us on the Art of AI podcast for an engaging discussion with Bill Higgins about IBM Watson's remarkable evolution and AI's future. Discover how IBM's pioneering work shapes the AI landscape and the interplay of technology and culture in innovation. Tune in for a journey through AI's past, present, and potential. #ArtOfAIPodcast #IBMWatson #AIEvolution


Connect with Us

IBM Consulting

Buy the Book

Join <a href="https://www.linkedin.com/in/jerry-cuomo/" rel="noopener noreferrer" target="_blank">Jerry Cuomo</a>, IBM Fellow and VP of Technology, as he takes you on a captivating exploration into the world of trustworthy AI for business. In "The Art of A.I for Business." podcast, Jerry, along with renowned industry experts, unravels the seamless integration of artificial intelligence into modern enterprises.Discover how AI goes beyond being a standalone technology, becoming a vital partner in creating a hybrid workforce that enhances human capabilities and revolutionizes the way we work. This podcast showcases how AI empowers individuals, enabling them to become "superhumans" with more time to focus on their passions and creativity.With a sprinkle of Automation, this show blends artistry and technology, offering thought-provoking insights and engaging discussions. Each episode features top-notch guests who are driving the AI revolution and provides expert perspectives on the limitless possibilities of trustworthy AI for business.Subscribe now to "The Art of A.I. for Business" and join Jerry Cuomo and his guests as they explore the cutting-edge innovations shaping the future. Be part of the journey into the exciting world of AI, where creativity and technology converge to create a brighter tomorrow.See you on the AI-side!

Automating How We Work with Teresa Hamid

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