The data flood is real. And you can either use it to power your decisions or drown in it and lose your way.&nbsp;In this episode of the AI in Action podcast, Cassie Kozyrkov, CEO of Koyzr, explains the concept of decision intelligence, which is based on data, AI and human insight.&nbsp;Cassie emphasizes that while most organizations are busy collecting vast amounts of information, this effort is only valuable when the data leads to better choices or smarter decisions.&nbsp;And this is where decision intelligence comes into play. It helps leaders make sense of data, use generative AI wisely, and base decisions on what truly matters. Catch the full discussion to learn how you can do data-driven decision-making and create real impact within your business. 0:01 Intro06:13 Data usage matters more than data size11:03 How to separate good data from bad16:12 Handling irrationality in human decisions20:49 Data choices reflect personal priorities26:50 Our experiences shape AI bias30:13 Should we limit data collection?

Cassie Kozyrkov, CEO of Kozyr, is a renowned leader in artificial intelligence. She is best known for founding the field of Decision Intelligence and serving as Google’s first Chief Decision Scientist, where she led the charge in Google’s transformation into an AI-first company.   

Today, Cassie is a sought-after AI advisor and speaker who has transformed how organizations like Gucci, NASA, Spotify, Meta, Salesforce, and GSK approach AI strategy. Passionate about elevating human potential through the responsible adoption of complex technology, she also serves on multiple advisory boards and is an investor in emerging product companies. 

 

Her influence on Google’s culture is legendary; no matter how big the auditorium, Google had to use lotteries to manage the demand to participate in one of her live workshops. Her work, which included personally training over 20,000 Googlers in AI and data-driven decision-making, impacted more than 500 company initiatives. 

 

Combining deep technical knowledge with theater-trained charisma, Cassie is a captivating keynote speaker with the rare ability to make complex concepts accessible, engaging, and actionable for executive and general audiences alike. Her humor, wit, and vivid analogies ensure that people of all stripes leave her talks inspired and equipped to drive innovation. Cassie has delighted live audiences in more than 40 countries and on all seven continents, including stages at the United Nations, World Economic Forum, Web Summit, and SXSW. 

Cassie has appeared on the cover of Forbes AI and featured in Harvard Business Review, Fortune, Fast Company, WIRED, Success, Entrepreneur, as well as a recent documentary on the AI revolution. Her online courses and more than 200+ published articles have reached millions and cemented her position as a LinkedIn Top Voice and the #1 Writer in AI on Medium for many years. She is followed by more than 20,000 CxOs. 

 

Hailing from South Africa, Cassie began her undergraduate studies at the age of 15 at Nelson Mandela University and earned degrees in economics, mathematical statistics, psychology and neuroscience from the University of Chicago, NCSU, and Duke University, which honored her as a Few-Glasson Distinguished Alumna for her significant contributions to the fields of AI and Decision Intelligence.  She is a guest lecturer to executive MBA students in Harvard Business school. 

Cassie Kozyrkov

CEO, Kozyrkov

Data is only useful if it drives meaningful action. Cassie Kozyrkov, CEO of Koyzr, explains how the approach of decision intelligence helps businesses turn information into outcomes that matter.

Decision intelligence: Thoughtful, data-driven choices

Learn how every business decision should have a perfect balance of data insights, AI and human judgment.

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AI in Action explores what it takes to put artificial intelligence into action across a rapidly evolving business and tech landscape. Each episode focuses on responsible AI implementation and real-world business challenges, examined through a practical use case lens.

AI in Action

Operational disruptions don’t come unannounced. There are always early warning signs—if only you have the right observability solution to catch them before they snowball into costly outages.&nbsp;In this episode of the AI in Action podcast, Vikram Murali, VP of Software Development for IBM Automation, explains how continuous observability has taken the baton from traditional monitoring, giving a new meaning to operational resilience.&nbsp;Observability has transformed reactive measures into proactive steps, leading to more seamless operations and fewer costly disruptions. Catch the full discussion to learn how you can run your business smoothly by tapping into the combined power of observability, automation and remediation.&nbsp;0:00 Intro03:35 How do AI solutions affect observability?07:35 How much visibility does observability provide?12:26 The difference between good and bad observability tools20:21 Choosing the right data for the observability tool23:42 Balancing power and control in agentic frameworks26:33 Getting started with observability&nbsp;The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.

Vikram Murali is Vice President of Engineering for IBM Automation, specializing in IT Automation and Observability focus areas. 
 
IBM Automation develops and provides several leading enterprise offerings to increase IT Operational Efficiency, Securely Integrate Apps & Systems to Remove Data Silos & Power Digital Transformation. Vikram also has close to 2 decades of experience leading and developing transaction and warehousing database solutions with skills in Data Science and Machine Learning.  

Vikram Murali

VP of Software Development, IBM Automation

As AI grows, so does IT complexity. Vikram Murali, VP of Software Development for IBM Automation, explains how observability helps keep businesses running smoothly amid this rising challenge.

Observability: To run your IT environment on insights, not instincts

Where traditional monitoring ends, continuous observability begins

Learn how observability acts as a sixth sense, alerting you at the first sight of any irregularity in your enterprise system.

Finding a house that matches your budget and style doesn’t have to be a struggle. All you need is the right AI tool that can open the door to your dream abode. And that’s precisely what Redfin is offering with their AI-driven real estate solutions.&nbsp;In this episode of the AI in Action podcast, Ariel Dos Santos, SVP of Product and Design at Redfin, shares how they’re using AI to transform the house-hunting process. Redfin is tapping into vast amounts of data to understand buyers’ preferences and provide tailored recommendations, making it easier for people to make their next big move.&nbsp;Tune in for a detailed insight into Redfin’s AI vision—and how it’s going to make the home search process smarter, smoother and a lot more fun.

Ariel leads Redfin’s product organization and has a passion for building teams that are focused on understanding the customer, collaborating closely with engineering and design, experimenting, and ultimately launching products. Prior to joining Redfin, Ariel held both product and marketing leadership roles at Peloton, Amazon, and Microsoft. Ariel holds a bachelor’s degree in international relations from Tufts University and a master’s degree in business administration from MIT’s Sloan School of Management. 

Ariel Dos Santos

Senior Vice President Product and Design, Redfin

AI-driven real estate solutions are the present and the future of home buying. Ariel Dos Santos, SVP of Product and Design at Redfin, shares how AI is changing the way people find their next home.

AI in real estate: Use AI for your next move

Redfin’s AI-driven real estate solutions for smarter buying, renting

In today’s dynamic and fast-paced world, focusing solely on productivity won’t cut it. C-suite leaders need to step up and drive strategic business transformation with the power of AI agents.&nbsp;Joining us on the AI in Action podcast this time is none other than Allie K. Miller, CEO of Open Machine. In the episode, Allie shares powerful insights on how agentic AI is revolutionizing business operations—and what C-suite leaders must do to stay ahead of the curve.&nbsp;Watch the full discussion to learn why agentic AI isn’t an upgrade—but a game-changer. Also, while employees must upskill to thrive in the AI era, leaders have a greater responsibility: adopting AI agents without disrupting the balance between technology and humans.&nbsp;The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.

Allie K. Miller

CEO of Open Machine

Should you tweak your business process or transform it? Allie K. Miller, CEO of Open Machine, urges leaders to zoom out and focus on the large-scale business model transformation brought by AI agents.

Productivity isn’t enough—transform your business model with AI agents

AI is changing the dynamics of every field—and sales is no exception. But what does that look like in action? In this episode, Morgan Ingram, founder and CEO of AMP Creative, explains how AI substantially increases the active selling time of sales professionals by automating the grunt work. For example, AI slashes the proposal creation time from hours to minutes. And that’s not it—AI also helps craft sharper, more personalized sales messages that improve response rates and drive higher revenue. Watch the full discussion on how you can AI-optimize your sales workflow, empowering sellers to focus on what matters—closing deals and boosting the bottom line. The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.

Morgan J. Ingram shows sales teams how to book more meetings through LinkedIn. A 4x LinkedIn Top Sales Voice, he's trained teams at HubSpot, Google, and Slack on innovative prospecting that actually works. Through AMP Creative, Morgan helps B2B companies turn their LinkedIn presence into a reliable source of new business, using methods that blend proven outreach with credible content. 
 

Morgan Ingram

Founder and CEO, AMP Creative

Can AI help you build a six-figure business? Morgan Ingram—renowned sales expert and CEO of AMP Creative—breaks down the exact steps to reach that milestone using the power of AI.

AI built for sales: From pipeline generation to proposal creation

AI will transform investment management over the next 5–10 years. How ready are you for this change?&nbsp;&nbsp;&nbsp;&nbsp;Find the answer in the new AI in Action podcast episode, where we discuss AI in finance with Ron Insana, CEO of iFi AI and longtime CNBC contributor.&nbsp;&nbsp;With more than 4 decades of experience, Ron has seen major shifts in the financial services industry. And now with generative AI (gen AI), he’s witnessing finance undergo another massive transformation.&nbsp;&nbsp;Tune in to explore how gen AI is revolutionizing financial services, enhancing productivity and reshaping the investment management landscape. Learn how you can harness AI to future-proof your finance organization.&nbsp;&nbsp;The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.&nbsp;&nbsp;AI news is moving fast. Keep your business ahead with updates about AI advancements, strategies and expert perspectives&nbsp;→&nbsp;<a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbE5rRFZONlk5TzdkUWhNdnNmdG5MdG5JU3JVUXxBQ3Jtc0tuR01jX1Z5ZVp2NHVKeHAzQmVKSDZxWjdXc2o1MGtWUXRTeUVCQWhJSERCU2NNOVVGaHlaQjVHSEhBZkpVNFlrbDByMmZfLXZGaDBkUFVmLVRrazh0dlJjUnlRcTFvMHN0UXFBXzVweFRpSmNHOFZCMA&amp;q=https%3A%2F%2Fibm.biz%2FBdnXVJ&amp;v=R-ndBZzLxJA" rel="noopener noreferrer" target="_blank">https://ibm.biz/BdnXVJ</a>

As the CEO of iFi AI and a seasoned CNBC contributor, Ron brings more than 40 years of industry insight to the discussion. Tune in to hear why he believes investing in AI is the foundation for building a future-ready finance organization.  

Ron Insana

CEO of iFi AI and a seasoned CNBC contributor

AI is taking the finance world by storm—and firms can’t afford to lag. Ron Insana, CEO of iFi AI and a veteran CNBC contributor, explains why financial firms must embrace AI now.


The era of AI in finance has officially begun

How is AI revolutionizing financial services? Ron Insana explains. 

In this episode of the AI in Action podcast, our host, David Levy, is joined by Steve Moss, Director of watsonx Americas at IBM, to discuss HR, agentic AI, and the real-world impact of IBM’s transformation journey.&nbsp;&nbsp;&nbsp;Dive into this insightful conversation to get an insider’s look at how IBM has integrated AI agents into the HR workflow—and how you can harness their power, too. Agentic AI drives strategic shifts, boosts productivity and scales teams effectively. Learn what it takes to advance from traditional AI to agentic AI in HR and beyond.&nbsp;The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.&nbsp;&nbsp;&nbsp;

Steve is Director, watsonx Americas Client Zero Go-to-Market, responsible for showcasing the best of IBM’s own enterprise transformation made possible by AI and Automation. ​A graduate of IBM's HR Leadership Development Program, Steve has led multiple IBM teams through HR transformation projects that have improved employee experiences and driven efficiency. During his 10 years with IBM HR, Steve has worked in HR specialist and generalist roles in areas such as talent acquisition, engagement, performance management, compensation, and in HR Partner and HR Operations roles. Most recently acting as Chief of Staff to IBM’s CHRO, Steve led the design and delivery of the IBM HR’s Client Zero story for client consumption. ​ As a futurist, Steve is passionate about the evolution of business functions with the help of modern technology such as AI and automation, believing it to be front and center of the changing nature of work. ​Steve holds a Bachelor of Arts in Business Studies with HR (First Class Hons) from Bournemouth University (UK).​

Steve Moss

Director, watsonx Americas Client Zero Go-to-Market

The way IBM has integrated agentic AI in HR makes for a fascinating case study. Steve Moss, Director of watsonx Americas at IBM, shares the whole story during his discussion with David Levy.

Recent Episodes

SEASON 2

Decision intelligence: Thoughtful, data-driven choices

Observability: To run your IT environment on insights, not instincts

AI in real estate: Use AI for your next move

Productivity isn’t enough—transform your business model with AI agents

AI built for sales: From pipeline generation to proposal creation

The era of AI in finance has officially begun

IBM enhances the “human” element in HR with agentic AI

About The Show

AI in Action

David Levy

Host