Thoughtful AI integration at the Recording Academy

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This is a podcast episode titled, Thoughtful AI integration at the Recording Academy. The summary for this episode is: The Recording Academy is thoughtfully integrating generative AI to improve efficiency, accuracy and fan engagement across the GRAMMYs. David Gregory, CIO of the Recording Academy, describes using AI solutions, machine learning and large language models to streamline the GRAMMY Awards submission and voting process while preserving human oversight and strong AI governance. Fan-facing tools like GRAMMY IQ, an AI-powered chatbot, enhance grammy.com through interactive trivia and historical insights. Collaborating with IBM and others, the Recording Academy is exploring AI agents and advanced analytics across archives, membership platforms and operations. Their overall vision is to drive innovation balanced with responsibility, creativity and trust. 0:00 Intro05:01 How GRAMMY IQ elevates the fan experience06:43 Beyond GRAMMY IQ: The future of AI at the GRAMMYs12:10 Leading the AI initiatives with caution and clarity17:43 Driving member value with AI and digital transformation21:54 Operationalizing AI across the Recording Academy25:08 What every CIO should know about getting started with AI27:14 What’s next for AI at the Recording Academy The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.

DESCRIPTION

The Recording Academy is thoughtfully integrating generative AI to improve efficiency, accuracy and fan engagement across the GRAMMYs. David Gregory, CIO of the Recording Academy, describes using AI solutions, machine learning and large language models to streamline the GRAMMY Awards submission and voting process while preserving human oversight and strong AI governance.

Fan-facing tools like GRAMMY IQ, an AI-powered chatbot, enhance grammy.com through interactive trivia and historical insights. Collaborating with IBM and others, the Recording Academy is exploring AI agents and advanced analytics across archives, membership platforms and operations. Their overall vision is to drive innovation balanced with responsibility, creativity and trust.

0:00 Intro

05:01 How GRAMMY IQ elevates the fan experience

06:43 Beyond GRAMMY IQ: The future of AI at the GRAMMYs

12:10 Leading the AI initiatives with caution and clarity

17:43 Driving member value with AI and digital transformation

21:54 Operationalizing AI across the Recording Academy

25:08 What every CIO should know about getting started with AI

27:14 What’s next for AI at the Recording Academy

The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.

Today's Host

David Levy

|Host

Today's Guests

David Gregory

|Chief Information Officer, the Recording Academy

David Gregory serves as the Chief Information Officer for the Recording Academy®. In his role, he leads the information technology team responsible for the overall technology infrastructure at the Academy and its awards shows, including network and systems technology, distribution and support of mobile devices, and training. He is responsible for driving operational technology and processes for IT, ERP, CRM, data security, governance, risk, and compliance while using technology to generate value, maintain security and increase productivity. Gregory also oversees the applications that manage membership and the voting process for the GRAMMY Awards® and supports the organization in achieving its diverse business objectives. Before joining the Academy, Gregory served as vice president of technology resources at Berklee College of Music for six years, where he led the implementation of major enterprise cloud applications including Salesforce and Workday and taught advanced music theory and composition for Berklee Online. He also held roles as vice president of technology at Smith College and chief information officer at Colgate University. From 1994 to 2002, Gregory was the founder and chief creative officer for Media Station, a digital media company that developed interactive products for companies such as Disney, Hasbro and Mattel. Gregory holds a bachelor's and master's degree of music in composition from the University of Michigan and a certificate in orchestration for film and television from Berklee Online.

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