Not just a chatbot: Build virtual agents that are actually helpful with gen AI

Nicholas Renotte, Chief AI Engineer - Client Engineering, started coding in VBA when he was eight years old but gave it all up for a life in finance. He finally came to his senses, and has since built machine learning models for Fortune 500 companies, founded an EdTech startup and currently leads over 500 AI engineers across the globe at IBM. Over the past 5 years, he has built a following of over 265,000 AI engineers and data scientists on YouTube, created hundreds of machine learning models and shared over 50,000 lines of code on GitHub, which has helped thousands of organisations and individuals take their first steps into the field of AI to build better, faster, more efficient businesses.

Susan Emerson, SVP AI Product, is a foundational team member that launched and brought CRM Analytics (previously known as Einstein Analytics/Wave) and Einstein AI products to market. She has held a number of global leadership positions in distribution, product, marketing, and industry solutions for CRM Analytics, Data and AI, and works with customers and partners on strategies to leverage and gain value from Salesforce analytics and AI technologies. Susan leads Salesforce’s Generative AI global GTM and customer engagement. Prior to Salesforce, Susan had 30+ years of experience growing early-stage companies through successful IPOs and acquisitions, including Commerce One, Infinity Financial Technology, Zuora, and Workbrain. Susan is a frequent speaker at Salesforce and industry conference events on the opportunities for digital transformation and AI.