Salesforce

Discover how banking is undergoing a seismic shift towards customer-centricity through innovative digital solutions. Neil Pryce shares captivating insights into the groundbreaking strategies and technologies that are reshaping the financial landscape.

Neil Pryce

Head of Salesforce at Standard Bank Group

Discover how banking is undergoing a seismic shift towards customer-centricity through innovative digital solutions. Neil Pryce shares captivating insights into the groundbreaking strategies and technologies that are reshaping the financial landscape.


How Standard Bank reimagined its customer experience

Join Coca-Cola’s <a href="https://www.linkedin.com/in/christinebosman/" rel="noopener noreferrer" target="_blank">Christine Bosman</a> as she discusses how customer feedback has fuelled the company’s digital transformation, in the latest #TechforceinAfrica episode.&nbsp;Stream now wherever you get your podcasts.

Christine Bosman

 Business Application Manager - Coca Cola Peninsula Beverages 

Refreshing the digital customer experience with Coca-Cola Pen Bev

Climate change is especially hard on Africa’s small farmholders. In the newest episode of #TechforceinAfrica, we chat with SunCulture’s Dan Owuor about how they’re helping small farmers access reliable water for irrigation access “pay as you grow” financing.&nbsp;

Empowering smallholder farmers in Africa.

The office space is morphing into something new every single day. In this episode, we talk to the Chief of Staff at South Africa’s largest omnichannel shopping platform about creating an environment in which teams move fast and people do their best work. Join us to learn more.

Bailey Kropman

Chief of Staff, Bash

The office space is morphing into something new every single day. In this episode, we talk to the Chief of Staff at South Africa’s largest omnichannel shopping platform about creating an environment in which teams move fast and people do their best work. Join us to learn more. 


How Bash is making retail digitally inclusive

It’s well known that women are underrepresented in tech roles around the world. But why is that? In this episode, we speak to a leader in the space about the importance of opening up new opportunities for equal representation and the bright future ahead for African female CIOs.

Passionate leader with more than 20 years of experience leading global teams, transforming organisations, and delivering business results within the technology and telecoms sector.

Previously, a senior leader at Vodafone and Microsoft.

Lifelong learner with a Bachelor of Science degree in Industrial and Labor Relations from Cornell University in the United States; a Masters of Arts degree in Development from the School of Oriental & African Studies (SOAS) at University of London, UK; and a Post Graduate Certificate in International Banking and Finance from New York University in the United States.

Otema Yirenkyi

Area Vice President, Salesforce

It’s well known that women are underrepresented in tech roles around the world. But why is that? In this episode, we speak to a leader in the space about the importance of opening up new opportunities for equal representation and the bright future ahead for African female CIOs.


The Not-So Glass Ceiling?  Discussing Women in Tech

Innovation is key to Africa’s future, and the future of innovation is digital. Growth in the digital economy will rapidly outpace non-digital GDP by a factor of four, but it demands new skills across every workforce. In this episode, Bluesky’s Themba Chekala and Salesforce’s Ursula Fear discuss how Africa’s businesses can rapidly develop the new workforce needed to flourish in a time of constant change.

Ursula Fear is a seasoned professional that has focused on talent and skills development in South Africa for more than 20 years. In her career she has played a significant role in spearheading the design of qualifications, built and designed award winning development interventions and assisted in establishing an education NGO called TEACH South Africa. She was a Human Capital Partner at Deloitte and has contributed to many human capital consulting projects from talent management, executive leadership development and HR strategy. She was the first woman to serve on the Deloitte Consulting Leadco heading up the Talent & Culture portfolio. Ursula was instrumental in assisting in the build of a talent platform called ‘Talent Talks’ (www.talenttalks.net) a collaborative social platform aimed at driving talent collaboration and knowledge sharing between corporate South Africa. In 2017 she participated as the only African in the first global masterclass at Nyenrode Business Universiteit (Amsterdam, Netherlands) that focused on future learning and leadership development. She served as the Managing Director of Training at the Adcorp Group overseeing their training businesses consisting of a technical training colleges (ATT), a higher education institute (PMI), disability (I Can!) and ICT training business (Torque IT). Ursula is now part of Salesforce (South African country office) as their Senior Talent Program Manager, where her mandate is to grow the skills for the country. Ursula is a passionate South African that truly believes she is in the ‘business of changing lives’. That is the sole reason she has joined Salesforce so that she can work with an organisation that is intrinsically aligned to her value system.

Ursula Fear 

Talent Program Manager Salesforce

Spending most of his commendable career in the hospitality industry, Brian has always had a passion for social upliftment, aiding and developing sustainable community projects, some of which are still running today. He joined Rise Against Hunger in 2015 as the Johannesburg Branch Manager, soon taking over the position of National Operations Manager.

Themba Chakela

CPO BlueSky

Innovation is key to Africa’s future, and the future of innovation is digital. Growth in the digital economy will rapidly outpace non-digital GDP by a factor of four, but it demands new skills across every workforce. In this episode, Bluesky’s Themba Chekala and Salesforce’s Ursula Fear discuss how Africa’s businesses can rapidly develop the new workforce needed to flourish in a time of constant change.


Closing the digital skills gap in Africa during a time of change

Opening access to responsible, sustainable, and well-regulated financial services could be the key to eliminating extreme poverty for good. In this episode, we speak to a changemaker at one of South Africa's largest banks about extending credit to underserved segments and not leaving anyone behind in our financial system. If you enjoyed listening to the podcast, please do leave us a review. We would love to hear from you.

Shenin Singh is the Managing Executive of Customer Value Management for Absa's Everyday Banking business. 
She is a deep specialist in financial services strategy, the development and commercialisation of new value propositions, customer personalisation and privacy protection.
She leads Absa's next-generation direct marketing and sales transformation program and has been invited to speak about topics such as personalisation, privacy protection and marketing technology by companies such as Salesforce, Jellyfish and universities. 

Shenin Singh

Managing Executive, Absa

Opening access to responsible, sustainable, and well-regulated financial services could be the key to eliminating extreme poverty for good. In this episode, we speak to a changemaker at one of South Africa's largest banks about extending credit to underserved segments and not leaving anyone behind in our financial system. If you enjoyed listening to the podcast, please do leave us a review. We would love to hear from you.


Banking for all! How financial inclusion could strengthen SA’s quality of life.

Join business writer and broadcaster Mudiwa Gavaza as he interviews some of Africa’s most exciting tech leaders about the big buzzwords of the tech space. Whether it’s about sustainability, financial inclusion, or finally finding out what exactly digital transformation even means, this series will explore how digitalization is changing every aspect of how we live. Sponsored by Salesforce - go to&nbsp;<a href="https://www.salesforce.com/eu/campaign/customer360/" rel="noopener noreferrer" target="_blank">https://www.salesforce.com/eu/campaign/customer360/</a>&nbsp;and discover how to unite teams and create connected experiences with Customer 360.

How Standard Bank reimagined its customer experience

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Today's Host

Mudiwa Gavaza

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Neil Pryce

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