Building AI That Works Under Pressure

This is a podcast episode titled, Building AI That Works Under Pressure. The summary for this episode is: <p>If you’ve ever shipped an AI feature that looked great in testing — only to watch it behave unpredictably in production — you’re not alone.</p><p>In this episode of IT Visionaries, host Chris Brandt talks with Lawrence Jones, Founding Engineer at incident.io, about the critical gap between AI that demos well and AI that works under pressure. Lawrence shares how his team designs tools that help engineers respond faster, learn from failure, and build systems that don’t crumble when it counts.</p><p> </p><p>CHAPTERS / KEY MOMENTS</p><p>00:00 - AI Chaos & The Mike Tyson Rule</p><p>00:58 - Meet Lawrence Jones of Incident.io</p><p>03:14 - From FinTech Outages to Incident Response</p><p>06:22 - The Biggest Mistake in Incident Management</p><p>09:08 - Training for Chaos: Game Day Simulations</p><p>10:31 - Inside the AI SRE System</p><p>13:01 - What SRE Really Means</p><p>16:23 - From Prototype to Production AI</p><p>20:27 - Keeping Up with AI’s Rapid Evolution</p><p>22:50 - Understanding Vector Databases & Embeddings</p><p>28:34 - The Architecture Problem: Chaining Prompts at Scale</p><p>36:11 - Measuring AI Performance & Reliability</p><p>44:02 - The Future of SRE Meets AI</p><p>52:10 - Lessons from Real Incidents</p><p>56:42 - Final Thoughts: Building AI That Works</p> <p><p>--&nbsp;</p><p>This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.</p><p>That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to <a href="meter.com/itv">meter.com/itv</a> to book a demo.<br><br>---</p><p><i>IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at </i><a href="https://mission.org/"><i>mission.org.</i></a></p></p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>