How Salesforce is Embracing Automation with John Kucera and Taksina Eammano

This is a podcast episode titled, How Salesforce is Embracing Automation with John Kucera and Taksina Eammano. The summary for this episode is: <p><a href="https://www.linkedin.com/in/johnkucera/">John Kucera</a> the VP of Product Management at <a href="https://www.salesforce.com/">Salesforce</a> and <a href="https://www.linkedin.com/in/taksina/">Taksina Eammano</a>, VP, AI & Automation, Service Cloud at Salesforce, work together on a mission to bring automation into the hands of customers. On this episode of IT Visionaries, they explain what they focus on when thinking about automation, and they discuss the role automation and RPA will play in the future of work and life.</p> <p>Key Takeaways:</p> <ul> <li>Automation can create better customer experiences</li> <li>When looking at RPA, you have to understand your process before you automate</li> <li>Automation can and will be used to solve really big problems</li> </ul> <p> IT Visionaries is brought to you by the Salesforce Customer 360 Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at <a href="https://www.salesforce.com/products/platform/overview/">salesforce.com/platform</a></p> <p><p>--&nbsp;</p><p>Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease.&nbsp;<br><br>Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months.&nbsp;<br><br>Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need.&nbsp;<br><br>Visit brightspot.com/ITVisionaries to learn more.<br><br>---</p><p>This episode was produced by the team at Mission.org and brought to you by Brightspot.</p></p>