Redefining marketing automation and personalization with generative AI
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This is a podcast episode titled, Redefining marketing automation and personalization with generative AI. The summary for this episode is: <p>How is generative AI changing the world of marketing personalization? Gen AI is a major component in marketing automation today, and it’s important to learn how this form of AI can be used to personalize marketing content without creeping out consumers. In this episode, Emily McReynolds, head of global AI strategy at Adobe, and Pierre Charchaflian, VP senior partner and marketing practice global leader at IBM, talk about how gen AI is changing the game when it comes to personalized marketing content.</p>
Key Takeaways
What does personalization and marketing look like today, thanks to gen AI?
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01:58 MIN
Some real-world examples of marketing personalization
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01:45 MIN
The intersection of AI and creativity
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02:17 MIN
Ensuring customers aren’t creeped out that you know too much about them
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02:29 MIN
How can companies shape their marketing teams to be more gen AI ready?
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04:13 MIN
What's one AI trend or use case that's going to get more attention within this next year?
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03:59 MIN
What’s the biggest misconception about AI?
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02:39 MIN
DESCRIPTION
How is generative AI changing the world of marketing personalization? Gen AI is a major component in marketing automation today, and it’s important to learn how this form of AI can be used to personalize marketing content without creeping out consumers. In this episode, Emily McReynolds, head of global AI strategy at Adobe, and Pierre Charchaflian, VP senior partner and marketing practice global leader at IBM, talk about how gen AI is changing the game when it comes to personalized marketing content.
Today's Host

Albert Lawrence
|Host
Today's Guests

Pierre Charchaflian
|VP Senior Partner & Marketing Practice Global Leader, IBM
Pierre spent his 30-year career at the intersection of customer strategy, data, analytics, technology, and marketing transformation. He helps companies define their customer engagement strategies and capabilities to capitalize on their growth opportunities. In his current role at IBM, Pierre leads the Marketing Transformation Practice Globally. Prior to IBM, Pierre spent 12 years as SVP at Epsilon, a leader in marketing digital enablement, where he led the retail and consumer goods segment.. Prior to that Pierre led client services at Merkle for the Retail and B-B Sectors. Prior to that Pierre cofounded DiaLogos, a marketing and CRM consulting company. He grew the firm to 110 consultants in 5 years.
Pierre has intimately worked with over 50 leading brands, across many industries, in designing and building their customer engagement and marketing capabilities including: Walgreens, Domino’s, Apple, Charles Schwab, Dunkin’s, Dell, Microsoft, Marriott, Wells Fargo, Kellogg, Johnson and Johnson, Kraft, Sysco, Unilever.
Pierre's LinkedIn 
Emily McReynolds
|Head of Global AI strategy, Adobe
Emily McReynolds is the Head of Global AI Strategy at Adobe. She has over 15 years of experience in machine learning & AI. Emily has a passion for translating complex technical concepts into understandable sound bites. She was the founding program director for University of Washington’s Tech Policy Lab, where she led projects on augmented reality, driverless cars, and Toys That Listen. She started coding in HTML and taught people to use computers back when we used floppy disks.
Emily's LinkedIn