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Episode 738  |  47:54 min

743. Why You Need Customer-Centricity to Survive

Episode 738  |  47:54 min  |  11.20.2020

743. Why You Need Customer-Centricity to Survive

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This is a podcast episode titled, 743. Why You Need Customer-Centricity to Survive. The summary for this episode is: <p><span style="font-weight: 400;">Another vague COVID email asking how you can help isn’t going to cut it.</span></p> <p><span style="font-weight: 400;">You should already know how you can help your customers. That’s real customer-centricity, and it’s the only way you’re going to survive this pandemic.</span></p> <p><span style="font-weight: 400;">In this Takeover episode,</span> <a href="https://www.linkedin.com/in/ethanbeute/"><span style= "font-weight: 400;">Ethan Beute</span></a><span style= "font-weight: 400;">, host of</span> <a href= "https://podcasts.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"> <span style="font-weight: 400;">The Customer Experience Podcast</span></a><span style="font-weight: 400;">, discusses customer-centricity with</span> <a href= "https://www.linkedin.com/in/toddhockenberry/"><span style= "font-weight: 400;">Todd Hockenberry</span></a><span style= "font-weight: 400;">, consultant and B2B advisor at</span> <a href= "https://www.top-line-results.com/"><span style= "font-weight: 400;">Top Line Results</span></a><span style= "font-weight: 400;">.</span></p>

Another vague COVID email asking how you can help isn’t going to cut it.

You should already know how you can help your customers. That’s real customer-centricity, and it’s the only way you’re going to survive this pandemic.

In this Takeover episode, Ethan Beute, host of The Customer Experience Podcast, discusses customer-centricity with Todd Hockenberry, consultant and B2B advisor at Top Line Results.

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