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Episode 870  |  43:43 min

870. Improving Customer Support Through the Pandemic w/ Rajesh Srinivasan

Episode 870  |  43:43 min  |  06.03.2021

870. Improving Customer Support Through the Pandemic w/ Rajesh Srinivasan

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This is a podcast episode titled, 870. Improving Customer Support Through the Pandemic w/ Rajesh Srinivasan. The summary for this episode is: <p><span style="background-color: transparent; color: rgb(0, 0, 0);">Since the onset of the COVID-19 pandemic, customer support has been more important than ever to company success. Even still, many companies struggle to move away from traditional thinking that may limit growth.</span></p><p><br></p><p><a href="https://www.linkedin.com/in/imsamirkumarsah/" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Samir Kumar Sah</a><span style="background-color: transparent; color: rgb(0, 0, 0);">, host of </span><a href="https://podcasts.apple.com/us/podcast/the-experience-business/id1525516947?mt=2&amp;app=podcast" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">The Experience Business</a><span style="background-color: transparent; color: rgb(0, 0, 0);"> podcast, is joined by Rajesh Srinivasan, a marketing leader and business growth consultant, for this episode of the Takeover Series to discuss the challenges of customer support and insight on how to improve:</span></p><p><br></p><ul><li><span style="background-color: transparent;">How to Stop Thinking Traditionally about Customer Service</span></li><li><span style="background-color: transparent;">The Best Practices for Customer Retention</span></li><li><span style="background-color: transparent;">Streamlining Customer Support</span></li><li><span style="background-color: transparent;">Employee Empathy and Feedback</span></li></ul><p><br></p><p><em style="background-color: transparent; color: rgb(0, 0, 0);">To hear more interviews like this one, subscribe to </em><a href="https://terminus.com/flip-my-funnel/" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><em>FlipMyFunnel</em></a><em style="background-color: transparent; color: rgb(0, 0, 0);"> on </em><a href="https://podcasts.apple.com/us/podcast/the-flipmyfunnel-podcast/id1155097337" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><em>Apple Podcasts</em></a><em style="background-color: transparent; color: rgb(0, 0, 0);">, </em><a href="https://open.spotify.com/show/6eUjrycMz5QTHHW6nee2Ao" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><em>Spotify</em></a><em style="background-color: transparent; color: rgb(0, 0, 0);">, or your preferred podcast platform.&nbsp;</em></p><p><br></p><p><em style="background-color: transparent; color: rgb(0, 0, 0);">Click </em><a href="https://podcasts.apple.com/us/podcast/the-experience-business/id1525516947?mt=2&amp;app=podcast" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"><em>here</em></a><em style="background-color: transparent; color: rgb(0, 0, 0);"> to listen to The Experience Business podcast.</em></p><p><br></p><p><br></p>

Since the onset of the COVID-19 pandemic, customer support has been more important than ever to company success. Even still, many companies struggle to move away from traditional thinking that may limit growth.


Samir Kumar Sah, host of The Experience Business podcast, is joined by Rajesh Srinivasan, a marketing leader and business growth consultant, for this episode of the Takeover Series to discuss the challenges of customer support and insight on how to improve:


  • How to Stop Thinking Traditionally about Customer Service
  • The Best Practices for Customer Retention
  • Streamlining Customer Support
  • Employee Empathy and Feedback


To hear more interviews like this one, subscribe to FlipMyFunnel on Apple Podcasts, Spotify, or your preferred podcast platform. 


Click here to listen to The Experience Business podcast.



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