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Episode 534  |  28:57 min

538. Never Stop Loving Your Customers, Even When They Leave

Episode 534  |  28:57 min  |  02.06.2020

538. Never Stop Loving Your Customers, Even When They Leave

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This is a podcast episode titled, 538. Never Stop Loving Your Customers, Even When They Leave. The summary for this episode is: <p><span style="font-weight: 400;">When a customer churns, this is a tremendous opportunity for you to:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Get feedback on your company’s good, bad and ugly</span></li> <li style="font-weight: 400;"><span style= "font-weight: 400;">Assess what the lost customer really needs</span></li> <li style="font-weight: 400;"><span style= "font-weight: 400;">Listen to their timeline for achieving it</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Show them that you care about their business journey with advice, suggestions and contacts, even though you’re no longer their vendor</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Keep the lines of communication open</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work to become the vendor they</span> <em><span style= "font-weight: 400;">do</span></em> <span style= "font-weight: 400;">need</span></li> </ul> <p><span style="font-weight: 400;">-----</span></p> <p class="p1">Join Sangram's "<a href= "https://www.linkedin.com/pulse/how-focus-most-important-work-your-life-hint-first-90-sangram-vajre/"><span class="s1">Becoming Intentional</span></a>" newsletter for a 1 min read on how to lead professionally, grow personally, and live fully. Only available on LinkedIn.</p>

When a customer churns, this is a tremendous opportunity for you to:

  • Get feedback on your company’s good, bad and ugly
  • Assess what the lost customer really needs
  • Listen to their timeline for achieving it
  • Show them that you care about their business journey with advice, suggestions and contacts, even though you’re no longer their vendor
  • Keep the lines of communication open
  • Work to become the vendor they do need

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Join Sangram's "Becoming Intentional" newsletter for a 1 min read on how to lead professionally, grow personally, and live fully. Only available on LinkedIn.

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