84: Balancing Customer Happiness and Success w/ Jason Katz

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This is a podcast episode titled, 84: Balancing Customer Happiness and Success w/ Jason Katz. The summary for this episode is: <p><span style="font-weight: 400;">Keeping customers happy is the goal, right?</span></p> <p><span style="font-weight: 400;">Not always.</span></p> <p><span style="font-weight: 400;">Often, a customer won’t stick around with a service provider if they don’t</span> <em><span style="font-weight: 400;">succeed</span></em> <span style="font-weight: 400;">in their goals.</span></p> <p><span style="font-weight: 400;">Even if that customer is happy with the service.</span></p> <p><span style="font-weight: 400;">Fortunately, we had Jason Katz—Manager of Retention Operations at Terminus—on the #FlipMyFunnel podcast to dish out some advice in keeping that balance between happiness and success.</span></p> <p> </p> <p>P.S. If you're interested in going to the 2018 #FlipMyFunnel Conference in Boston, use the promo code: ONETEAM to get discounts on your tickets. </p> <p>Link to check out the conference and tickets and all that jazz: https://flipmyfunnel.com/2018-flipmyfunnel-conference/</p>

DESCRIPTION

Keeping customers happy is the goal, right?

Not always.

Often, a customer won’t stick around with a service provider if they don’t succeed in their goals.

Even if that customer is happy with the service.

Fortunately, we had Jason Katz—Manager of Retention Operations at Terminus—on the #FlipMyFunnel podcast to dish out some advice in keeping that balance between happiness and success.

 

P.S. If you're interested in going to the 2018 #FlipMyFunnel Conference in Boston, use the promo code: ONETEAM to get discounts on your tickets. 

Link to check out the conference and tickets and all that jazz: https://flipmyfunnel.com/2018-flipmyfunnel-conference/