279: Never Stop Loving Your Customers, Even When They Leave w/ Jason Katz & Ryan Vitello

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This is a podcast episode titled, 279: Never Stop Loving Your Customers, Even When They Leave w/ Jason Katz & Ryan Vitello. The summary for this episode is: <p><span style="font-weight: 400;">When a customer churns, this is a tremendous opportunity for you to:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Get feedback on your company’s good, bad, and ugly</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Find out what the lost customer really needs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Find out their timeline for achieving it</span></li> <li style="font-weight: 400;"><span style= "font-weight: 400;">Continuing to show them that you care about their business journey with advice, suggestions, contacts, etc., even though you’re no longer their vendor</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Keep the lines of communication open</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work to become the vendor they</span> <em><span style= "font-weight: 400;">do</span></em> <span style= "font-weight: 400;">need</span></li> </ul> <p><span style="font-weight: 400;">Learn more from our guests <a href="https://www.linkedin.com/in/jasonkatz92/">Jason Katz</a> and <a href= "https://www.linkedin.com/in/ryan-vitello-a9a3b369/">Ryan Vitello</a> in this episode. </span></p>

DESCRIPTION

When a customer churns, this is a tremendous opportunity for you to:

  • Get feedback on your company’s good, bad, and ugly
  • Find out what the lost customer really needs
  • Find out their timeline for achieving it
  • Continuing to show them that you care about their business journey with advice, suggestions, contacts, etc., even though you’re no longer their vendor
  • Keep the lines of communication open
  • Work to become the vendor they do need

Learn more from our guests Jason Katz and Ryan Vitello in this episode.