We Achieved ISO Certification! Now What?

This is a podcast episode titled, We Achieved ISO Certification! Now What?. The summary for this episode is: <p>What are ISO 9001 and ISO 27001? Once you have them, what can you do with them? These are the questions you’ll hear Mark Alpert answer in today’s episode.</p><p>Mark Alpert is the Director of Quality at Greenlight Guru and has a background working for a Notified Body, and was most recently the Vice President of Business Assurance Division for TUV SUD America.</p><p>Listen to the episode to hear what Mark has to say about how he uses a quality system as a competitive advantage, what companies should be doing after they achieve certification, and how a quality system connects to the business strategy of the company.</p><h3>Some of the highlights of this episode include:</h3><ul><li>What ISO 9001 and ISO 27001 are and what they’re needed for</li><li>The challenges of going through the ISO processes</li><li>What happens when a company achieves certification</li><li>The disconnect between business strategy and quality management</li><li>How to overlap systems or create strategic alignment</li><li>What to include or not include in an audit</li><li>How having a quality management system drives continuous improvement</li><li>Pitfalls that companies get to once they get the certification</li><li>Advice for other companies going through this process</li></ul><h3>Memorable quotes from Mark Alpert:</h3><p><em>“What drew me to Greenlight was the fact that we weren’t certified.”</em></p><p><em>“Achieving (ISO) certification is not the destination. It’s the beginning.”</em></p><p><em>“It’s quality management, but it’s business management.”</em></p><p><em>“If you’re looking at your processes and you think everything’s under control, create the gap.”</em></p><h3>Links:</h3><p><a href="https://www.linkedin.com/in/mark-alpert/" rel="noopener noreferrer" target="_blank">Mark Alpert LinkedIn</a></p><p><a href="https://www.linkedin.com/in/etiennenichols/" rel="noopener noreferrer" target="_blank">Etienne Nichols LinkedIn</a></p><p><a href="https://www.greenlight.guru/academy" rel="noopener noreferrer" target="_blank">Greenlight Guru Academy</a></p><p><a href="https://community.greenlight.guru/" rel="noopener noreferrer" target="_blank">MedTech Excellence Community</a></p><p><a href="https://www.greenlight.guru/" rel="noopener noreferrer" target="_blank">Greenlight Guru</a></p><p><br></p>