Culture, Customers, and Just‑in‑Case Supply Chains with Home Depot Legend Jim Inglis
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This is a podcast episode titled, Culture, Customers, and Just‑in‑Case Supply Chains with Home Depot Legend Jim Inglis. The summary for this episode is: <p>What happens when a retailer builds every decision around the customer and backs it up with a disciplined, data‑informed operating model? In this episode of Sustainable Supply Chain Forum, Home Depot legend Jim Inglis reflects on the culture, leadership, and merchandising principles that powered the company’s rise from regional chain to industry giant. He shares stories from the early days, why “bleeding orange” culture still matters, and how store operations, inventory strategy, and vendor partnerships all connect back to serving the customer better. Listeners will gain practical insight into just‑in‑case vs. just‑in‑time inventory, the role of trust between merchants and suppliers, and what today’s retail leaders can learn from Home Depot’s playbook in an era of constant disruption.</p>
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Find Jim Inglis' book Breakthrough Retailing here or purchase it here.
Learn more about The Storehouse Project Breakfast here.
For more information about World Vision's Business Solutions for a Better World or how we can solve for your excess, disposition, or return inventory, go to worldvision.org/corporate.
Today's Host

Russ Shumaker
|Sr. Strategy Leader
Today's Guests

Jim Inglis
|Author, Breakthrough Retailing
James W. Inglis is a world-renowned expert with sixty years of experience in the retail home-improvement industry. He served in executive positions with The Home Depot for thirteen years, where he held the titles of Vice President of Merchandising, West Coast; Executive Vice President of Merchandising; and Executive Vice president, Strategic Development.
He also served as a member of the Corporate Board of Directors. Jim has helped shape the industry worldwide as a special adviser to the boards of leading home-improvement retailers around the world: Sodimac, Santiago, Chile, the largest building material and home center company in South America, operating in seven Latin American countries; Hornbach, Bornheim, Germany, one of the largest home center chains in Germany, operating in nine Western and Eastern European countries; Bunnings Warehouse, Melbourne, Australia, the dominant home center operator in Australia and New Zealand; and Komeri, Niigata, Japan, which operates more than 1,200 stores selling hardware, home, and agricultural supplies in Japan.
He also is a past member of numerous boards of directors: Home World, Tianjin, China, a pioneer in developing home centers and hypermarkets in the Chinese market; for Chamberlain Manufacturing, a producer of garage door openers and other security entry hardware; for K&G a chain of U.S. discount clothing stores; and for the National Kitchen and Bath Association.
In 2015 Jim was honored with the Lifetime Achievement Award from the Global Home Improvement Network and the European DIY Retail Association.
He is a past board member and board chairman of the Atlanta Mission, a member of the executive committee of The Storehouse of World Vision, a board member of Help the Persecuted, and a member of the Church of the Apostles in Atlanta. He and his wife, Susan, have two daughters and eight grandchildren and maintain residences in Atlanta, Georgia, and Palm Coast, Florida.
Breakthrough Retailing Book 
