Harmonizing the hustle between sales and customer success: Part 1

This is a podcast episode titled, Harmonizing the hustle between sales and customer success: Part 1. The summary for this episode is: <p>Balancing your sales and <a href="https://www.customersuccesscollective.com/what-is-customer-success" rel="noopener noreferrer" target="_blank">customer success</a> functions is crucial for any growing business seeking to drive revenue while delivering ongoing value.&nbsp;</p><p><br></p><p>But there are ongoing questions that surround both customer success and sales functions: who’s responsible for revenue growth, customer outcomes, and new acquisition metrics, and how can C-suite leadership create alignment between the two?</p><p><br></p><p>There isn’t anyone better suited to answer our burning questions and shed light on this critical topic than <strong>Chris Dishman</strong>, <strong>SVP of Customer Success</strong> at <strong>Totango</strong>.&nbsp;</p><p><br></p><p>We sat down with Chris and dived into the nuances between these two pillars, specifically how to:</p><p><br></p><ul><li>Navigate how the customer success role has evolved in relation to sales,</li><li>Choreograph collaboration between the teams,</li><li>Steward seamless transitions and handoffs,</li><li>Intertwine metrics for mutually reinforced success.</li></ul><p><br></p><p>Get your AirPods ready for practical wisdom on fostering a tight-knit relationship between sales and CS from one of SaaS's most respected CS leaders.</p>