Servicing is Key to Customer for Life - Julian Hebron

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This is a podcast episode titled, Servicing is Key to Customer for Life - Julian Hebron. The summary for this episode is: <p>As rising rates in 2021 slow one of the greatest&nbsp;refi booms ever, more banks and lenders are adding mortgage servicing to&nbsp;their&nbsp;diversification playbook. In this episode, Joe Welu and The Basis Point’s Julian Hebron look at market dynamics driving this, how to plan in the current servicing environment, and what it takes to execute on a single customer experience from originations through servicing.</p>

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As rising rates in 2021 slow one of the greatest refi booms ever, more banks and lenders are adding mortgage servicing to their diversification playbook. In this episode, Joe Welu and The Basis Point’s Julian Hebron look at market dynamics driving this, how to plan in the current servicing environment, and what it takes to execute on a single customer experience from originations through servicing.