Transformational Mortgage Solutions

In our Hot Topic this week we have <a href="https://www.linkedin.com/in/kristinmesserli/" rel="noopener noreferrer" target="_blank">Kristin Messerli</a>, VP Strategy, Financial Services @ <a href="https://www.experience.com/" rel="noopener noreferrer" target="_blank">Experience.com</a> to discuss some of the strategies that top-performing loan officers shared that differentiated them from others in their customer experience, as well as some of the characteristics of the next-gen homebuyer from the <a href="https://www.culturaloutreach.com/2021nextgenreport" rel="noopener noreferrer" target="_blank">NextGen Homebuyer Report.</a> To read more on this episode click&nbsp;<a href="https://lykkenonlending.com/05-02-2022-experience-coms-top-performer-insights-and-strategies-to-build-a-winning-customer-experience/" rel="noopener noreferrer" target="_blank">here</a>!

Kristin Messerli is a leading strategist on NextGen finance and homeownership. As the VP of Strategy at Experience.com, she works with hundreds of lenders to collect and analyze customer voices to build brands, generate referrals, and improve customer experience. Kristin founded and sold the digital marketing agency, Cultural Outreach, with the mission to promote homeownership in young and diverse markets. Kristin has spoken at hundreds of conferences including the Mortgage Bankers Association, Digital Mortgage, and Harvard Business School. Kristin produced and co-authored the 2020 and 2021 NextGen Homebuyer Report, highlighting key insights from over 3,000 NextGen homebuyers, and is a frequent contributor to industry publications, such as Next Mortgage News.

https://www.linkedin.com/in/kristinmesserli/

Kristin Messerli

VP Strategy, Financial Services @ Experience.com

05-02-2022 Hot Topic: Experience.com's Top Performer insights and strategies

The&nbsp;first half of the Lykken on Lending program will feature our Weekly Updates: we’ve got&nbsp;<a href="https://www.linkedin.com/in/robert-van-raaphorst-b28519144" rel="noopener noreferrer" target="_blank">Rob VanRaaphorst with his MBA Mortgage Minute</a>, and then<a href="https://www.linkedin.com/in/les-parker-cmb-amp-7980564" rel="noopener noreferrer" target="_blank"> Les Parker’s TMSpotlight</a>,&nbsp;a macroeconomic perspective on the economy&nbsp;with a music parody. That leads to&nbsp;<a href="https://www.linkedin.com/in/matthew-graham-714bba8" rel="noopener noreferrer" target="_blank">Matt Graham of MBS Live</a> providing you a rate &amp; market update, followed by&nbsp;<a href="https://www.linkedin.com/in/alice-alvey-master-cmb-79631b1" rel="noopener noreferrer" target="_blank">Alice Alvey of Union Home</a> providing a regulatory &amp; legislative update,then&nbsp;we wrap up the first half of the program with <a href="https://www.linkedin.com/in/allen-pollack" rel="noopener noreferrer" target="_blank">Allen Pollack giving us a Tech Report</a> of the latest technology impacting our industry.

05-16-2022 Weekly Updates from Rob VanRaaphorst, Les Parker, Matt Graham, and Allen Pollack

<h5>In our Hot Topic this week we have <a href="https://www.linkedin.com/in/david-g-kittle-cmb-06732628/" rel="noopener noreferrer" target="_blank">David G. Kittle</a>, Chief Executive Officer @<a href="https://www.cypressmortgage.com/" rel="noopener noreferrer" target="_blank"> Cypress Mortgage Capital</a> &amp; Jack Nunnery &amp; David in a Round Table discussion to discuss what needs to happen to cut costs sufficiently, tune into this podcast to learn how leaders in the industry are proposing to help work thru this struggle.</h5>

A 44-year veteran of the mortgage lending business starting as a loan officer with American Fletcher Mortgage (Bank One). I was CEO and President of three mortgage lending operations in Kentucky. I served as President of Area Mortgage, a division of Area Bancshares, the largest bank holding company in Kentucky, responsible for Origination, Secondary Marketing, Credit Quality, and Loan Delivery for its 18 banks' state-wide operation.

https://www.linkedin.com/in/david-g-kittle-cmb-06732628/

David G. Kittle

Chief Executive Officer @ Cypress Mortgage Capital

In our Hot Topic this week we have David G. Kittle, Chief Executive Officer @ Cypress Mortgage Capital & Jack Nunnery & David in a Round Table discussion to discuss what needs to happen to cut costs sufficiently, tune into this podcast to learn how leaders in the industry are proposing to help work thru this struggle.


05-16-2022 Hot Topic: How to make tough decisions in a contracting market

The&nbsp;first half of the Lykken on Lending program will feature our Weekly Updates: we’ve got&nbsp;<a href="https://www.linkedin.com/in/robert-van-raaphorst-b28519144" rel="noopener noreferrer" target="_blank">Rob VanRaaphorst with his MBA Mortgage Minute</a>, and then<a href="https://www.linkedin.com/in/les-parker-cmb-amp-7980564" rel="noopener noreferrer" target="_blank">&nbsp;Les Parker’s TMSpotlight</a>,&nbsp;a macroeconomic perspective on the economy&nbsp;with a music parody. That leads to&nbsp;<a href="https://www.linkedin.com/in/matthew-graham-714bba8" rel="noopener noreferrer" target="_blank">Matt Graham of MBS Live</a>&nbsp;providing you a rate &amp; market update, followed by&nbsp;<a href="https://www.linkedin.com/in/alice-alvey-master-cmb-79631b1" rel="noopener noreferrer" target="_blank">Alice Alvey of Union Home</a>&nbsp;providing a regulatory &amp; legislative update,&nbsp;then&nbsp;we wrap up the first half of the program with&nbsp;<a href="https://www.linkedin.com/in/allen-pollack" rel="noopener noreferrer" target="_blank">Allen Pollack giving us a Tech Report</a>&nbsp;of the latest technology impacting our industry.

05-09-2022 Weekly Updates From Rob VanRaaphorst, Les Parker, Matt Graham, And Allen Pollack

In our Hot Topic this week we have <a href="https://www.linkedin.com/in/joshlehr/" rel="noopener noreferrer" target="_blank">Josh Lehr</a>, Senior Director, Partnerships &amp; Industry Technology at <a href="https://totalexpert.com/" rel="noopener noreferrer" target="_blank">Total Expert</a> to discuss what challenges loan officers face right now &amp; because loan officer recruitment is a huge focus currently what the impact of loan officer turnover is. As well as, what elements of the LO role can be automated to not only free up time but to drive more opportunities for loan officers.

Josh Lehr is the director of technology alliances at Total Expert. In this role, Josh builds strategic relationships with industry leaders in the mortgage space to deliver a world-class CRM and marketing engagement solution. He focuses on supporting leaders at the intersection of digital acquisition and omnichannel relationships to meet the industry's unique use cases. Josh has more than 20 years of experience in the financial services industry, predominantly focused on supporting mortgage lenders and their technology needs.

Josh Lehr

Senior Director, Partnerships & Industry Technology at Total Expert

In our Hot Topic this week we have Josh Lehr, Senior Director, Partnerships & Industry Technology at Total Expert to discuss what challenges loan officers face right now & because loan officer recruitment is a huge focus currently what the impact of loan officer turnover is. 


05-09-2022 Hot Topic: Loan Officer Recruitment Strategies

In our Hot Topic this week we have Josh Lehr, Senior Director, Partnerships & Industry Technology at Total Expert to discuss what challenges loan officers face right now & because loan officer recruitment is a huge focus currently what the impact of loan officer turnover is. As well as, what elements of the LO role can be automated to not only free up time but to drive more opportunities for loan officers.


The&nbsp;first half of the Lykken on Lending program will feature our Weekly Updates: we’ve got&nbsp;<a href="https://www.linkedin.com/in/robert-van-raaphorst-b28519144" rel="noopener noreferrer" target="_blank">Rob VanRaaphorst with his MBA Mortgage Minute</a>, and then<a href="https://www.linkedin.com/in/les-parker-cmb-amp-7980564" rel="noopener noreferrer" target="_blank">&nbsp;Les Parker’s TMSpotlight</a>,&nbsp;a macroeconomic perspective on the economy&nbsp;with a music parody. That leads to&nbsp;<a href="https://www.linkedin.com/in/matthew-graham-714bba8" rel="noopener noreferrer" target="_blank">Matt Graham of MBS Live</a>&nbsp;providing you a rate &amp; market update, followed by&nbsp;<a href="https://www.linkedin.com/in/alice-alvey-master-cmb-79631b1" rel="noopener noreferrer" target="_blank">Alice Alvey of Union Home</a>&nbsp;providing a regulatory &amp; legislative update,&nbsp;then&nbsp;we wrap up the first half of the program with&nbsp;<a href="https://www.linkedin.com/in/allen-pollack" rel="noopener noreferrer" target="_blank">Allen Pollack giving us a Tech Report</a>&nbsp;of the latest technology impacting our industry. To read more info about our regulars and weekly updates go to our<a href="https://lykkenonlending.com/category/weekly-updates/" rel="noopener noreferrer" target="_blank">&nbsp;website</a>!

Rob VanRaaphorst, Les Parker, Matt Graham, Allen Pollack, Jack Nunnery

LOL Regulars

05-02-2022 Weekly Updates with Alice, Allen, Matt, Les, and Rob

The first half of the Lykken on Lending program will feature our Weekly Updates....to read more info about our regulars and weekly updates go to our website!

04-25-2022 Weekly Updates with Alice, Allen, Matt, Les, and Rob

Weekly Mortgage Updates

Created BY mortgage professionals FOR mortgage professionals, Lykken on Lending is a weekly 60-minute podcast hosted by mortgage veteran, David Lykken, and co-hosted by&nbsp;<a href="https://lykkenonlending.com/about-jack-nunnery/" rel="noopener noreferrer" target="_blank">Jack Nunnery</a>, now retired after 38 years in Mortgage Banking. Joining the program each week is Rob VanRaaphorst with his weekly MBA Mortgage Minute, Les Parker with his Macro Market Update, Matt Graham with a weekly Market Update, Alice Alvey providing a Legislative Update, Allen Pollack with his weekly Tech Update. The weekly updates are followed by the Hot Topic segment, which is an in-depth discussion about one of the hottest topics related to the mortgage industry. The program can be heard live each Monday at noon central or downloaded as a podcast. Each week thousands of industry professionals have found this to be an effective way to stay up on all that is happening in the mortgage industry. This broadcast is provided to the mortgage industry as a public service compliment of&nbsp;<a href="https://transformationalmortgagesolutions.com/" rel="noopener noreferrer" target="_blank">Transformational Mortgage Solutions</a>. We invite you to join us to listen and learn.

05-02-2022 Hot Topic: Experience.com's Top Performer insights and strategies

DESCRIPTION

Today's Host

David Lykken

Today's Guests

Kristin Messerli

Recent Episodes

05-02-2022 Hot Topic: Experience.com's Top Performer insights and strategies

DESCRIPTION

Today's Host

David Lykken

Today's Guests

Kristin Messerli

Related Resources

Recent Episodes

05-16-2022 Weekly Updates from Rob VanRaaphorst, Les Parker, Matt Graham, and Allen Pollack

05-16-2022 Hot Topic: How to make tough decisions in a contracting market

05-09-2022 Weekly Updates From Rob VanRaaphorst, Les Parker, Matt Graham, And Allen Pollack

05-09-2022 Hot Topic: Loan Officer Recruitment Strategies

05-02-2022 Weekly Updates with Alice, Allen, Matt, Les, and Rob

04-25-2022 Weekly Updates with Alice, Allen, Matt, Les, and Rob