Episode 108: Addressing fear around lending + why experience matters more than ever

This is a podcast episode titled, Episode 108: Addressing fear around lending + why experience matters more than ever. The summary for this episode is: <p>Have you ever been afraid to take out a loan? Have you ever put experience ahead of price? Yeah, us too.</p><p><br></p><p>It all comes back to that human element that drives everything, including the relationship between FIs and the people they serve. And we got to sit down for a chat with a true expert on the subject.&nbsp;</p><p><br></p><p>Miriam Ackerman, Chief Strategy Officer at DNT BLNK and Co-Founder of NetGiver (NACUSO’s 2020 Big Idea Award-Winner) graciously offers her expertise—this week on CRMNEXT’s <strong>Banking on Experience</strong> podcast.&nbsp;</p><p><br></p><p>Topics we cover include:</p><ul><li>Why Miriam is passionate about this topic&nbsp;</li><li>Addressing what your members &amp; customers <em>actually</em> need&nbsp;</li><li>The power of real connection</li><li>Best practices around experience for FIs</li><li>Getting specific with personalization</li><li>The no mission/no margin concept</li><li>What holds FIs back from maintaining good relationships (and how to fix it)&nbsp;</li><li>Changing the world (yes, really)</li><li>And more</li></ul><p><br></p><p><em>Stay in touch with Banking on Experience by listening on </em><a href="https://podcasts.apple.com/us/podcast/banking-on-experience/id1505808264" rel="noopener noreferrer" target="_blank"><em>Apple Podcasts</em></a><em>, </em><a href="https://open.spotify.com/show/0SsuALIiOHsDCQSLYcH0nb" rel="noopener noreferrer" target="_blank"><em>Spotify</em></a><em>, or our </em><a href="https://go.crmnext.com/content-library/" rel="noopener noreferrer" target="_blank"><em>website</em></a><em>.</em></p><p><em>Listening on a desktop &amp; can’t see the links? Just search for Banking on Experience in your favorite podcast player.</em></p><p><br></p>