Episode 103: Customer Servicing in the lending and financial services world

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This is a podcast episode titled, Episode 103: Customer Servicing in the lending and financial services world. The summary for this episode is: <p>Don’t you hate having to wrap up a conversation mid-sentence, when there’s still SO much more to say and learn?&nbsp;Lucky for us—and most especially for our listeners—we have a solution: Invite guests back to continue the chat!&nbsp;</p><p><br></p><p>That’s precisely what we did this week. Tom Millon, CEO of US Loan Services at Computershare and Jeff Johnson, COO at Computershare Loan Services return to talk customer servicing in lending and in the financial services industry as a whole—this week on CRMNEXT’s <strong>Banking on Experience</strong> podcast.&nbsp;</p><p><br></p><p>Topics we cover include:</p><ul><li>Tom’s top-of-mind thoughts around customer servicing in financial services</li><li>How to make the sharing of sensitive information more efficient and secure</li><li>FIs, mortgage lenders, investors: what matters most to them re customer servicing</li><li>CX from a borrower’s perspective</li><li>How mortgage companies’ customer care can best assist borrowers in need</li><li>The best way to approach customers who are dealing with hardship</li><li>The default loan servicing market (aka special servicing): where things stand today</li><li>Changing the world (yes, really)</li><li>And more&nbsp;&nbsp;</li></ul><p><br></p><p><em>Stay in touch with Banking on Experience by listening on </em><a href="https://podcasts.apple.com/us/podcast/banking-on-experience/id1505808264" rel="noopener noreferrer" target="_blank"><em>Apple Podcasts</em></a><em>, </em><a href="https://open.spotify.com/show/0SsuALIiOHsDCQSLYcH0nb" rel="noopener noreferrer" target="_blank"><em>Spotify</em></a><em>, or our </em><a href="https://go.crmnext.com/content-library/" rel="noopener noreferrer" target="_blank"><em>website</em></a><em>.</em></p><p><em>Listening on a desktop &amp; can’t see the links? Just search for Banking on Experience in your favorite podcast player.</em></p><p><br></p>

DESCRIPTION

Don’t you hate having to wrap up a conversation mid-sentence, when there’s still SO much more to say and learn? Lucky for us—and most especially for our listeners—we have a solution: Invite guests back to continue the chat! 


That’s precisely what we did this week. Tom Millon, CEO of US Loan Services at Computershare and Jeff Johnson, COO at Computershare Loan Services return to talk customer servicing in lending and in the financial services industry as a whole—this week on CRMNEXT’s Banking on Experience podcast. 


Topics we cover include:

  • Tom’s top-of-mind thoughts around customer servicing in financial services
  • How to make the sharing of sensitive information more efficient and secure
  • FIs, mortgage lenders, investors: what matters most to them re customer servicing
  • CX from a borrower’s perspective
  • How mortgage companies’ customer care can best assist borrowers in need
  • The best way to approach customers who are dealing with hardship
  • The default loan servicing market (aka special servicing): where things stand today
  • Changing the world (yes, really)
  • And more  


Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or our website.

Listening on a desktop & can’t see the links? Just search for Banking on Experience in your favorite podcast player.

Today's Host

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James Gilbert

|Head of Marketing

Today's Guests

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Tom Millon

|CEO, Computershare Loan Services US
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Jeff Johnson

|COO, Computershare Loan Services