Episode 111: Playing big and truly serving your community as a small CU

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This is a podcast episode titled, Episode 111: Playing big and truly serving your community as a small CU . The summary for this episode is: <p>The impact of an FI serving its community—<em>truly </em>serving its community—cannot be understated, and there’s no better example of this than Tongass Federal Credit Union.&nbsp;</p><p><br></p><p>We were honored to sit down for a chat with Helen Mickel, CEO of Tongass FCU and one of our 2021 Right On The Money (ROTM) winners, to talk about playing big and serving community as a small CU—this week on CRMNEXT’s <strong>Banking on Experience</strong> podcast.&nbsp;</p><p><br></p><p>Topics we cover include:</p><ul><li>The Tongass FCU Story: origin, community, mission</li><li>How Tongass has tackled serving the underserved</li><li>Boots on the ground: why it matters so much in this very virtual world</li><li>Microsites (and how they’re making a difference)&nbsp;</li><li>The initiative Helen feels has had the biggest impact on both community and growth</li><li>The power of promoting small businesses&nbsp;</li><li>What the future holds for Tongass FCU</li><li>Changing the world (yes, really)&nbsp;</li><li>And more&nbsp;</li></ul><p><br></p><p><em>Stay in touch with Banking on Experience by listening on </em><a href="https://podcasts.apple.com/us/podcast/banking-on-experience/id1505808264" rel="noopener noreferrer" target="_blank"><em>Apple Podcasts</em></a><em>, </em><a href="https://open.spotify.com/show/0SsuALIiOHsDCQSLYcH0nb" rel="noopener noreferrer" target="_blank"><em>Spotify</em></a><em>, or our </em><a href="https://go.crmnext.com/content-library/" rel="noopener noreferrer" target="_blank"><em>website</em></a><em>.</em></p><p><em>Listening on a desktop &amp; can’t see the links? Just search for Banking on Experience in your favorite podcast player.</em></p><p><br></p>

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The impact of an FI serving its community—truly serving its community—cannot be understated, and there’s no better example of this than Tongass Federal Credit Union. 


We were honored to sit down for a chat with Helen Mickel, CEO of Tongass FCU and one of our 2021 Right On The Money (ROTM) winners, to talk about playing big and serving community as a small CU—this week on CRMNEXT’s Banking on Experience podcast. 


Topics we cover include:

  • The Tongass FCU Story: origin, community, mission
  • How Tongass has tackled serving the underserved
  • Boots on the ground: why it matters so much in this very virtual world
  • Microsites (and how they’re making a difference) 
  • The initiative Helen feels has had the biggest impact on both community and growth
  • The power of promoting small businesses 
  • What the future holds for Tongass FCU
  • Changing the world (yes, really) 
  • And more 


Stay in touch with Banking on Experience by listening on Apple Podcasts, Spotify, or our website.

Listening on a desktop & can’t see the links? Just search for Banking on Experience in your favorite podcast player.