Product Marketing Alliance

In this captivating episode of the CS School podcast, we're joined by Danielle Martin, Senior Customer Success Manager at TryHackMe. Danielle believes that a genuine commitment to customer success requires a human-first approach. Join us as we delve into the essence of being human-first, and discover how you can incorporate this approach into your own customer success strategy. Don't miss out on this enlightening conversation! <h2>Key talking points</h2>➡️ What it means to be “human-first”➡️ How to advocate a human-first approach internally➡️ Resolving conflict by being human-first&nbsp;➡️ The effect of human-first on customers➡️ Software solutions to aid a human-first approach➡️ Challenges to human-first➡️ The difference between sales and customer-led companies<h2> </h2><h2>Resources</h2>➡️ Attend <a href="https://events.customersuccesscollective.com/location/london" rel="noopener noreferrer" target="_blank">Customer Success Festival</a> in London on November 29-30, 2023➡️ <a href="https://www.linkedin.com/in/daniellemartin1/" rel="noopener noreferrer" target="_blank">Connect with Danielle on LinkedIn</a> to continue the conversation.➡️ Become leadership certified by taking the <a href="https://certified.customersuccesscollective.com/p/customer-success-leadership-accelerator" rel="noopener noreferrer" target="_blank">Customer Success Leadership Accelerator Program</a>➡️ Chat with other CSMs in the <a href="https://www.customersuccesscollective.com/customer-success-community/" rel="noopener noreferrer" target="_blank">CSC Slack channel</a> for more tips and tricks.➡️ <a href="vitally.io/csc" rel="noopener noreferrer" target="_blank">Schedule a demo with Vitally</a>

Danielle has over a decade of experience in customer relationship management, and with a background in recruitment, sales & HR, she certainly brings a unique perspective to her work. People are well and truly Danielle’s passion, which is compounded by her natural ability to build rapport. 


Danielle Martin

Senior Customer Success Manager at TryHackMe

Explore a human-first approach with Danielle Martin, Senior CSM at TryHackMe, on the CS School podcast. Tune in for transformative insights!


How to ingrain a human-first approach in your workplace | Danielle Martin

Customer Success Collective

Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out. Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.