Zendesk

On this episode, we’re joined by <a href="https://www.linkedin.com/in/deepammishra/" rel="noopener noreferrer" target="_blank">Deepam Mishra</a>, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at <a href="https://www.linkedin.com/company/amazon-web-services/" rel="noopener noreferrer" target="_blank">Amazon Web Services</a>. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space. We discuss:- (1:45) Deepam’s background and experience with AI.- (4:27) The diverse applications for generative AI.- (6:17) Unique spaces being explored with generative AI.- (8:55) Balancing innovation with the human touch.- (12:02) Differentiating between hype and real innovation in AI.- (20:51) Challenges with AI, including accuracy and data privacy.- (29:31) The unique capabilities and risk-taking abilities of start-ups.- (32:30) The transformation of human productivity with the help of AI. Resources mentioned: <a href="https://www.linkedin.com/in/deepammishra/" rel="noopener noreferrer" target="_blank">Deepam Mishra</a> - https://www.linkedin.com/in/deepammishra/<a href="https://www.linkedin.com/company/amazon-web-services/" rel="noopener noreferrer" target="_blank">Amazon Web Services</a> - https://www.linkedin.com/company/amazon-web-services/<a href="https://aws-startup-lofts.com/amer/program/accelerators/generative-ai" rel="noopener noreferrer" target="_blank">AWS Generative AI Accelerator</a> - https://aws-startup-lofts.com/amer/program/accelerators/generative-ai Sign up for a free trial at<a href="https://zendesk.com" rel="noopener noreferrer" target="_blank"> Zendesk.com</a> #CX #CustomerService #CustomerExperience

Deepam Mishra

Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services

On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.

We discuss:

- (1:45) Deepam’s background and experience with AI. 
- (4:27) The diverse applications for generative AI. 
- (6:17) Unique spaces being explored with generative AI. 
- (8:55) Balancing innovation with the human touch. 
- (12:02) Differentiating between hype and real innovation in AI. 
- (20:51) Challenges with AI, including accuracy and data privacy. 
- (29:31) The unique capabilities and risk-taking abilities of start-ups. 
- (32:30) The transformation of human productivity with the help of AI. 

Resources mentioned: 

Deepam Mishra - https://www.linkedin.com/in/deepammishra/ 
Amazon Web Services - https://www.linkedin.com/company/amazon-web-services/ 
AWS Generative AI Accelerator - https://aws-startup-lofts.com/amer/program/accelerators/generative-ai 

Sign up for a free trial at Zendesk.com 


#CX #CustomerService #CustomerExperience


Keeping the human touch in an AI-driven future

Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you. We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code. Like and subscribe to receive new episodes every other week. Visit&nbsp;<a href="http://www.zendesk.com/blog" rel="noopener noreferrer" target="_blank">www.zendesk.com/blog</a>&nbsp;for updates, bonus content, and more.

Keeping the human touch in an AI-driven future

Today's Host

Nicole Saunders

Today's Guest

Deepam Mishra