FORUM Credit Union: Pioneering Online Banking

This is a podcast episode titled, FORUM Credit Union: Pioneering Online Banking. The summary for this episode is: We welcomed CEO, <a href="https://www.linkedin.com/in/dougtrue/" rel="noopener noreferrer" target="_blank">Doug True</a> and CTO, <a href="https://www.linkedin.com/in/cameronpiercefield/" rel="noopener noreferrer" target="_blank">Cameron Piercefield</a> with FORUM Credit Union. FORUM has a long history of embracing technology to better serve its members, from being an early online banking pioneer to developing in-house software solutions. Their member-centric approach and cooperative philosophy have been key drivers, involving members in the design process and sharing innovations with other credit unions. Through partnerships, FORUM continues to enhance its offerings to best serve their members. In this episode we discuss many aspects of FORUM's journey with a few key points:<ol><li>FORUM Credit Union was an early adopter of online banking, offering it in the mid-1990s via floppy disks and modems.</li><li>They developed their own online banking platform in-house after their initial vendor went bankrupt, leveraging their experience building a loan origination system.</li><li>FORUM took a member-centric approach, involving members in the design process through storyboarding sessions and pilot groups.</li><li>They embraced a cooperative philosophy, sharing their lending software with other credit unions to improve the product.</li><li>They successfully migrated from a 40+ year old system over a three year long project. </li></ol> We'd love to hear from you! Reach out to <a href="https://app.casted.us/account/62/shows/81b7557b-52e8-4ea3-87b9-a8f2cdaa00e4/episodes/9b8e5049-3269-4d01-a208-ec35aa12083d/podcast@sep.com" rel="noopener noreferrer" target="_blank">podcast@sep.com</a> to share your feedback on this show.You can find more information about this podcast at <a href="https://app.casted.us/account/62/shows/81b7557b-52e8-4ea3-87b9-a8f2cdaa00e4/episodes/93ecce9c-0530-4661-a507-b77e2748f4ee/sep.com/podcast" rel="noopener noreferrer" target="_blank">sep.com/podcast</a> and subscribe wherever you get your podcasts. Thanks for listening!

Key Takeaways

Guests

Lead into Forum's thoughts on applying AI

00:25 MIN

Forum discusses a three year project to replace a 40+ year old system

01:08 MIN

Today's Host

Zac Darnell

|Host of Behind The Product & Principal at SEP

Today's Guest

Cameron Piercefield

|Chief Technology & Risk Officer at FORUM Credit Union

Cameron serves as the Chief Technology & Risk Officer at FORUM Credit Union. He has been with the FORUM team for almost 25 years. He is responsible for all aspects how FORUM applies technology to best serve their members.

Doug True

|CEO at FORUM Credit Union

Serves as the Chief Executive Officer at FORUM Credit Union. Has been a FORUM Credit Union team member since July 1988. Started his career as a management trainee and served in a variety of leadership roles primarily in the areas of consumer lending, retail, and technology. Founded FORUM Solutions as a wholly owned subsidiary of FORUM Credit Union in September 2000. Invented the consumer lending scoring engine and workflow in the TAPS Lending software solution that was ultimately sold to Akcelerant/Temenos in 2008.