Product Marketing Alliance

Vish is joined by Brian Nicholls, VP of Customer Success at UserIQ, where they discuss the balance between tech and human touch during the onboarding process.Finding the right mixture between software and human interaction is probably one of the biggest challenges faced in customer success today, and if done poorly, it can wreck the customers' experience with your product and brand.

Finding the right mixture between automation and human interaction is probably one of the biggest challenges faced in customer success today. So, how to do it right?



Finding the balance between tech and human touch for onboarding | Brian Nicholls

Finding the balance between tech and human touch for onboarding

Customer Success Collective

Did you order an awesome video mini-series with the biggest names in customer success? Hosted by Vish Walia, Customer Success Evangelist at Microsoft? Yeah, we thought that’d interest you. 😉Join Vish and his legion of CS experts as they discuss actionable advice, driving revenue, and top tips for heightened customer experiences. Whether you’re new to the CS function or a seasoned VP, there’s something for all with CS Connect.